SurveyMonkey Powered Online Survey

Here at Acorn Farms, we are always looking for ways to improve the customer experience. To help us do this, we are reaching out to you with a survey to better understand how well we are meeting your expectations. The survey should take around 5 minutes to complete, and your responses will remain confidential.

If you have any questions about the survey, please email us at acornfarms@acornfarms.com.

Question Title

* 1. When you think of Acorn Farms, what comes to mind first?

Question Title

* 2. On a scale of 1-5, where 1 is POOR and 5 is EXCELLENT, how would you rate Acorn Farms on each of the following? (5-point scale for each)

	1	2	3	4	5
Quality of products	Quality of products 1	Quality of products 2	Quality of products 3	Quality of products 4	Quality of products 5
Selection of products	Selection of products 1	Selection of products 2	Selection of products 3	Selection of products 4	Selection of products 5
Price of products	Price of products 1	Price of products 2	Price of products 3	Price of products 4	Price of products 5
Customer service	Customer service 1	Customer service 2	Customer service 3	Customer service 4	Customer service 5
Delivery service	Delivery service 1	Delivery service 2	Delivery service 3	Delivery service 4	Delivery service 5
Horticultural advice	Horticultural advice 1	Horticultural advice 2	Horticultural advice 3	Horticultural advice 4	Horticultural advice 5
Field dig orders	Field dig orders 1	Field dig orders 2	Field dig orders 3	Field dig orders 4	Field dig orders 5
Lead times	Lead times 1	Lead times 2	Lead times 3	Lead times 4	Lead times 5
Order pick up process	Order pick up process 1	Order pick up process 2	Order pick up process 3	Order pick up process 4	Order pick up process 5

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* 3. In what ways do you think Acorn Farms can improve their experience - the way products and services are sold and how you interact with the company?

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* 4. Would you like to see:

	Yes	No
Expanded Christmas Line - raw product, finished planters, baskets	Expanded Christmas Line - raw product, finished planters, baskets Yes	Expanded Christmas Line - raw product, finished planters, baskets No
Expanded line of branded plant material	Expanded line of branded plant material Yes	Expanded line of branded plant material No

Customer Survey

Question Title

* 1. When you think of Acorn Farms, what comes to mind first?

Question Title

* 2. On a scale of 1-5, where 1 is POOR and 5 is EXCELLENT, how would you rate Acorn Farms on each of the following? (5-point scale for each)

Question Title

* 3. In what ways do you think Acorn Farms can improve their experience - the way products and services are sold and how you interact with the company?

Question Title

* 4. Would you like to see:

Question Title

* 5. What can we do better?

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* 6. If you would like to share your contact information for us to follow-up