Customer Satisfaction Question Title * 1. How likely is it that you would recommend Root 39 Salon to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. How long have you been a customer of our company? This is my first visit Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a visit yet OK Question Title * 4. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 5. In your own words, what are the things that you would most like to improve about our salon?? OK Question Title * 6. How would you rate the quality of our products?? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 7. How friendly were the staff at our salon?? Extremely friendly Very friendly Somewhat friendly Not so friendly Not at all friendly OK Question Title * 8. Do you have any other comments, questions, or concerns? OK Question Title * 9. How was your experience booking your appointment? Very high quality and friendly High quality and friendly Efficient Low quality, not friendly I wouldn't book another appointment based on my experience OK Question Title * 10. How was your shampoo experience? OK DONE