Exit this survey FINRA BrokerCheck Survey Thank you for taking the time to complete our brief survey. Your feedback is important in helping us to continually improve FINRA BrokerCheck. Participation is voluntary and all responses are confidential. Please view our privacy policy for information on the collection and dissemination of personally identifiable information. Question Title * 1. Overall, how satisfied were you with your FINRA BrokerCheck experience? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Question Title * 2. Please rate the following FINRA BrokerCheck features: Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Ease of navigation Ease of navigation Very Unsatisfied Ease of navigation Unsatisfied Ease of navigation Neutral Ease of navigation Satisfied Ease of navigation Very Satisfied Organization of information Organization of information Very Unsatisfied Organization of information Unsatisfied Organization of information Neutral Organization of information Satisfied Organization of information Very Satisfied System response time System response time Very Unsatisfied System response time Unsatisfied System response time Neutral System response time Satisfied System response time Very Satisfied Visual appeal Visual appeal Very Unsatisfied Visual appeal Unsatisfied Visual appeal Neutral Visual appeal Satisfied Visual appeal Very Satisfied Question Title * 3. If you were unsatisfied or very unsatisfied with any of the above features, please describe the reasons for your dissatisfaction. Question Title * 4. Please rate FINRA BrokerCheck reports based on the following attributes: Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Clear / easy to understand Clear / easy to understand Very Unsatisfied Clear / easy to understand Unsatisfied Clear / easy to understand Neutral Clear / easy to understand Satisfied Clear / easy to understand Very Satisfied Relevance of information Relevance of information Very Unsatisfied Relevance of information Unsatisfied Relevance of information Neutral Relevance of information Satisfied Relevance of information Very Satisfied Intuitive organization / layout Intuitive organization / layout Very Unsatisfied Intuitive organization / layout Unsatisfied Intuitive organization / layout Neutral Intuitive organization / layout Satisfied Intuitive organization / layout Very Satisfied Completeness or comprehensiveness Completeness or comprehensiveness Very Unsatisfied Completeness or comprehensiveness Unsatisfied Completeness or comprehensiveness Neutral Completeness or comprehensiveness Satisfied Completeness or comprehensiveness Very Satisfied Question Title * 5. If you were unsatisfied or very unsatisfied with any of the above attributes, please describe the reasons for your dissatisfaction. Question Title * 6. How useful did you find the FINRA BrokerCheck help resources (e.g., FAQs, glossary and search help)? Not at all Useful 2 3 4 Very Useful Did Not Use Not at all Useful 2 3 4 Very Useful Did Not Use Question Title * 7. What did you like most about FINRA BrokerCheck? Question Title * 8. What did you like least about FINRA BrokerCheck? Question Title * 9. How did you find out about FINRA BrokerCheck? FINRA BrokerCheck Hotline Recommended by a friend / colleague Recommended by my broker Read about it in a newspaper or magazine Followed link from another Web page Search engine (e.g., Google, Yahoo) Brokerage account statement Other Question Title * 10. What prompted your visit to FINRA BrokerCheck today? Looking to see what information is available about a broker or firm Conducting a background check on a broker or firm Looking for updates to information previously obtained through FINRA BrokerCheck Other Question Title * 11. Which of the following best describes your role as an FINRA BrokerCheck user? Bank Commercial Credit Organization General Public / Individual Investor Government / Law Enforcement Insurance Company Law Firm FINRA Member Firm FINRA Registered Representative Non-Securities Regulated Entity (e.g., use FINRA BrokerCheck to perform background investigations) Press Self-Regulatory Organization FINRA Staff Other Question Title * 12. How frequently do you use FINRA BrokerCheck? This was my first time using FINRA BrokerCheck Annually Quarterly Monthly Weekly or more Question Title * 13. How likely are you to recommend FINRA BrokerCheck to others? Not Likely Somewhat Unlikely Neutral Somewhat Likely Likely Not Likely Somewhat Unlikely Neutral Somewhat Likely Likely Question Title * 14. Please provide any suggestions for improvements to FINRA BrokerCheck. Question Title * 15. May we contact you for future surveys and / or user testing? Surveys only User testing only Both surveys and user testing No, please do not contact me Question Title * 16. If we may contact you about future surveys and / or user testing, please provide your email address (e.g., john.smith@finra.org) Done
