CAO Online Payments Survey

As of Nov. 1, 2023, the Condominium Authority of Ontario will require all condo corporations to pay their CAO assessment fees using our secure online payment system and will no longer accept cheques as a form of payment.

This means that condo corporations with an outstanding invoice must login to their CAO account and select an online payment method to pay the invoice. Using the direct deposit option, corporations' bank account information will be saved in a encrypted system without having to re-enter account details to pay other invoices. Credit and debit card information are not saved and will have to be entered each time.

See below for more information and please tell us how CAO can support you in making this transition!

1.Tell us about yourself

Current or former condo board director

Condo manager

Condo management company employee (non-manager)

Other (please specify)

2.Have you used the CAO's online payment system?

Yes

3.Select the methods of online payment you prefer to use.

Direct Deposit (electronic transfers or pay by bank)

Credit Card

Debit Card - Visa/Mastercard

Google Pay

4.What resources would you find most helpful to assist you in setting up your CAO online payments?

Step by step video

Process Guide (PDF document)

Infographic

None - I am familiar with making online payments

Other (please specify)

5.Which online platform would you use to look for helpful online payment process resources? Select all that apply. This information will assist us to develop other resource materials.

CAO website - dedicated webpage

CAO social media

Email reminders from CAO

6.Do you have any concerns about paying your CAO invoices using our online payment system? Select all that apply.

No concerns

Requires too much time to set up

Privacy and security concerns

Will require changes to condo corporation's process

Other (please specify)

7.Anything else you'd like to tell us?