Customer Satisfaction Survey: Share Your Thoughts (BOB Website) QR Code
1.
Customer Name:
2.
BOB Branch:
3.
Email Address:
4.
Telephone Contact:
5.
Who assisted you today?
6.
On a scale of 0 to 10,
How likely is it that you would recommend Bank of the Bahamas to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
7.
How often do you use our website (www.bankbahamas.com) for online banking?
Daily
Weekly
Monthly
Occasionally
Rarely
8.
How would you rate the ease of navigating our website (www.bankbahamas.com)?
Very easy
Easy
Neutral
Difficult
Very difficult
9.
How easy did BOB make it for you to solve your issue?
Extremely Difficult
1 smiley
Difficult
2 smileys
Neutral
3 smileys
Easy
4 smileys
Extremely Easy
5 smileys
10.
How satisfied are you with our service?
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
11.
Timeliness of service?
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
12.
Which services or products do you have?
Debit Card
Credit Card
Prepaid Card
Investments/Fixed Deposit
Savings/Chequing Account
Online Banking
Mortgage
Loan
Other
13.
Does the Branch design/layout make it easy for you to move around the bank and access services?
Yes
No
14.
Did you contact Bank of the Bahamas by telephone?
Yes
No
15.
Based on your last conversation with a Banking Agent, how satisfied are you with our customer service?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
16.
Was your issue resolved after your telephone call to Bank of the Bahamas?
Yes
No
N/A
17.
How can we better serve you? Additional Comments/Suggestions:
Current Progress,
0 of 17 answered
