GardensAlive.com

1. Survey

Welcome! Thank you for shopping at GardensAlive.com and taking a moment to answer our survey. In the questions below, you will be asked about your recent shopping experience. Your answers will be combined with those from other customers, allowing us to better serve your needs in the future.

Question Title

* 1. How did you LOCATE GardensAlive.com to make your most recent purchase?

Received catalog/mail piece

Ad in magazine/newspaper

Search engine

Link from another site

Link from an email

Bookmark

Entered the URL address directly

Other (please specify)

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* 2. Overall, how SATISFIED were you with your shopping experience at GardensAlive.com?

Extremely Satisfied

Satisfied

Somewhat Unsatisfied

Very Dissatisfied

I Do Not Remember

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* 3. What aspect of the site could we enhance to MOST improve your level of satisfaction?

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* 4. What did you ENJOY most about the site?

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* 5. COMPARED to your other online shopping experiences, how would you rate GardensAlive.com on each of the following:

	Much Better	Better	Similar	Worse	Much Worse	N/A
Ease of navigation	Ease of navigation Much Better	Ease of navigation Better	Ease of navigation Similar	Ease of navigation Worse	Ease of navigation Much Worse	Ease of navigation N/A
Visual appeal	Visual appeal Much Better	Visual appeal Better	Visual appeal Similar	Visual appeal Worse	Visual appeal Much Worse	Visual appeal N/A
Speed	Speed Much Better	Speed Better	Speed Similar	Speed Worse	Speed Much Worse	Speed N/A
Product ordering	Product ordering Much Better	Product ordering Better	Product ordering Similar	Product ordering Worse	Product ordering Much Worse	Product ordering N/A
Product pricing	Product pricing Much Better	Product pricing Better	Product pricing Similar	Product pricing Worse	Product pricing Much Worse	Product pricing N/A
Product selection	Product selection Much Better	Product selection Better	Product selection Similar	Product selection Worse	Product selection Much Worse	Product selection N/A
Product shipping	Product shipping Much Better	Product shipping Better	Product shipping Similar	Product shipping Worse	Product shipping Much Worse	Product shipping N/A
Product information	Product information Much Better	Product information Better	Product information Similar	Product information Worse	Product information Much Worse	Product information N/A

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* 6. Are there PRODUCTS you would like to see added to the GardensAlive.com web site?

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* 7. Would you RECOMMEND GardensAlive.com to others?

Absolutely

Most Likely

Unlikely

Absolutely Not

GardensAlive.com

1. Survey

Question Title

* 1. How did you LOCATE GardensAlive.com to make your most recent purchase?

Question Title

* 2. Overall, how SATISFIED were you with your shopping experience at GardensAlive.com?

Question Title

* 3. What aspect of the site could we enhance to MOST improve your level of satisfaction?

Question Title

* 4. What did you ENJOY most about the site?

Question Title

* 5. COMPARED to your other online shopping experiences, how would you rate GardensAlive.com on each of the following:

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* 6. Are there PRODUCTS you would like to see added to the GardensAlive.com web site?

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* 7. Would you RECOMMEND GardensAlive.com to others?

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* 8. While you were shopping at GardensAlive.com, did you experience any problems?

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* 9. Do you have any specific ideas and/or comments you would like to share with us to improve the site?

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* 10. If you would like us to follow up with you regarding your feedback, please enter your e-mail address below: