The Workplace Part 2
Tips to help you in the workplace
Session 1 power point : 9.30 – 10.45am
Session 2 readings and questions : 11am to 11.30pm
Session 3 research on guest speaker with activity 11.45 to 12.45pm
Session 4 zoom session with guest speaker : 1pm to 2pm
Phone calls with trainer : 2pm onwards
Personal presentation & hygiene
Your personal presentation and hygiene reflect on the professionalism of the business
Be Neat and tidy at all times with a clean and pressed uniform.
No bad body odour or heavy fragrances.
Uniform/clothes must be washed regularly
Take a shower or bath daily.
Have clean hands and fingernails.
No unhygienic habits –ie picking your nose.
Brush teeth regularly and be careful of bad breath.
Be aware of the style of clothes you wear.
Avoid clothes that are overly revealing
Following instructions
When receiving instructions ask questions when you are not certain of what it is you are being asked to do.
Double check the instructions you receive to ensure that they are correct and you have not misheard or misinterpreted the instructions.
Don’t be scared to ask questions! It’s better to ask than complete the task wrong.
Organising a work routine
Work routines may include the following tasks:
Interacting with customers
Interacting with authority
Help other staff members
Packaging stock
Producing goods
Organising the area
Meal breaks
Timeframes
When working in modern business, you will need to be quick and well organised
A supervisor or manager will usually have in mind how long a specific task will take to complete
Time frames can vary from immediately, daily, weekly, monthly, on occasion and even when the time is needed
Setting priorities
Start planning your work day with a written prioritised to do list
Problem solving
Solving problems will be a common duty of your job
Problems may be minor or large
You may need to seek assistance from management
Job checklists
May contain a list of tasks that need to be completed to be ready for the day’s work or to close down at the end of a day’s work.
Helps you ensure all necessary tasks have been completed.
Work schedules
Are like a job checklist, but with timing and importance.
They stipulate what tasks are to be done first, second, third …. Last.
May give times when each task are to be done and how long each task will take.
Getting feedback – Open Questions
Open questions are questions that require a person to give a
detailed answer, they use words such as:
How? How does the product get delivered?
Why? Why do we need so many people on the team?
When? When was the order received?
Where? Where are the transport drivers at the moment?
Who? Who placed the transport order?
What? What have they ordered?
When would you use an open question?