INTRODUCTION TO THE CUSTOMER

Dear Customer,

TLTB is committed to providing excellence in service delivery, and it's that time of year when we need your valuable input. Your feedback is essential to help us ensure that our customer service meets your expectations. By sharing your thoughts, you help us continue to improve and serve you better.

TLTB has engaged Maxumise to conduct this Annual Customer Survey and we would appreciate it very much if you would take a few minutes and complete this questionnaire. Your response will be kept in strict confidence. Also you can be one of the ten lucky people to win $50 simply by taking part in this survey.

We highly value your feedback and are committed to enhancing your experience with us.

For any further information please contact Finau on 330 3137 / 773 3137 or finau@maxumise.com

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* 1. Please tell us which local TLTB office you use?

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* 2. What type of customer [or stakeholder] are you to TLTB?

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* 3. How do you contact TLTB for queries, complaints and other business?

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