ERP Customer Survey

Welcome to our ERP customer survey. This is your chance to provide some feedback on the system you have chosen – to rate the vendor, implementer and the system itself.

NB: We can accept only one completed survey per organization and it must be completed by an employee or director working for a US or Canadian company that has an email address with a domain matching that of the organization’s website. As well, responses from companies that sell or implement systems will not be included.

Your privacy will be protected and only aggregate results will be published. The information will not be sold to vendors or other third parties.

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* 1. Contact information

Name

Title

Organization

Email address (domain must match website)

Website

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* 2. Primary industry (as per NAICS)

11 Agriculture, forestry, fishing and hunting

21 Mining, quarrying, and oil and gas extraction

22 Utilities

23 Construction

31-33 Manufacturing

41 Wholesale trade

44-45 Retail trade

48-49 Transportation and warehousing

51 Information and cultural industries

52 Finance and insurance

53 Real estate and rental and leasing

54 Professional, scientific, and technical services

55 Management of companies and enterprises

56 Administrative and support and waste management and remediation services

61 Education services

62 Health care and social assistance

71 Arts, entertainment and recreation

72 Accommodation and food services

81 Other services (except public administration)

91 Public administration

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* 3. Name of system

ABAS Software

AccountMate

Acumatica Cloud ERP

Adagio Accounting

Adept ERP

Aplicor

Apprise

Aquilon ERP

BatchMaster

BizAutomation.com

Blue Link ERP

BST Enterprise

Connected Accounting & ERP

Control

DEACOM ERP Software

Deltek Vision

Enterprise 21 ERP

Epicor

Exact Global

Exact JobBOSS

Exact Macola

FinancialForce

Foundation 3000

Glovia G2

IBS Enterprise

IFS Applications

INDUSTRIOS

Infor SyteLine

Infor LN

Infor SX

Infor M3

Intacct

Integrated Office Accounting

Intuitive ERP

Jonas Software

Kenandy

Maconomy

Made2Manage ERP

Microsoft Dynamics AX

Microsoft Dynamics GP

Microsoft Dynamics NAV

Microsoft Dynamics SL

Minotaur Software

Momentis Fashion System

Multiview Financials

NetSuite

OpenERP

Open Systems

Oracle E-Business Suite

Oracle Fusion

Oracle JD Edwards

Plex Online

ProcessPro Premier

ProfitKey

Pronto Xi

Q360

Quantus ERP

QuickBooks Pro and Premier

Ramco

Rootstock Software

Ross ERP

Sage 300 ERP (formerly Sage ERP Accpac)

Sage ERP X3

Sage Simply Accounting

SAP Business All-in-One

SAP Business One

SAP ByDesign

Serenic

Shoptech

SYSPRO

TECSYS EliteSeries

Unanet

UNIT4 Agresso

VersAccounts

Visibility

Workday

xTuple ERP

Other (please specify)

Question Title

* 4. Rate your ERP system (not third-party products):

	Excellent	Good	Fair	Poor	N/A
Financial	Financial Excellent	Financial Good	Financial Fair	Financial Poor	Financial N/A
Distribution	Distribution Excellent	Distribution Good	Distribution Fair	Distribution Poor	Distribution N/A
Manufacturing	Manufacturing Excellent	Manufacturing Good	Manufacturing Fair	Manufacturing Poor	Manufacturing N/A
Professional services	Professional services Excellent	Professional services Good	Professional services Fair	Professional services Poor	Professional services N/A
Customer relationship management (CRM)	Customer relationship management (CRM) Excellent	Customer relationship management (CRM) Good	Customer relationship management (CRM) Fair	Customer relationship management (CRM) Poor	Customer relationship management (CRM) N/A
Business intelligence	Business intelligence Excellent	Business intelligence Good	Business intelligence Fair	Business intelligence Poor	Business intelligence N/A
HR	HR Excellent	HR Good	HR Fair	HR Poor	HR N/A
Payroll	Payroll Excellent	Payroll Good	Payroll Fair	Payroll Poor	Payroll N/A
E-commerce	E-commerce Excellent	E-commerce Good	E-commerce Fair	E-commerce Poor	E-commerce N/A
Warehouse management	Warehouse management Excellent	Warehouse management Good	Warehouse management Fair	Warehouse management Poor	Warehouse management N/A

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* 5. Rate the generic attributes of your ERP system:

	Excellent	Good	Fair	Poor	N/A
Ease of use	Ease of use Excellent	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use N/A
Flexibility	Flexibility Excellent	Flexibility Good	Flexibility Fair	Flexibility Poor	Flexibility N/A
Stability	Stability Excellent	Stability Good	Stability Fair	Stability Poor	Stability N/A
Security	Security Excellent	Security Good	Security Fair	Security Poor	Security N/A
Documentation	Documentation Excellent	Documentation Good	Documentation Fair	Documentation Poor	Documentation N/A
Reporting	Reporting Excellent	Reporting Good	Reporting Fair	Reporting Poor	Reporting N/A
Customizable	Customizable Excellent	Customizable Good	Customizable Fair	Customizable Poor	Customizable N/A
Performance	Performance Excellent	Performance Good	Performance Fair	Performance Poor	Performance N/A
Workflow	Workflow Excellent	Workflow Good	Workflow Fair	Workflow Poor	Workflow N/A
Mobile applications	Mobile applications Excellent	Mobile applications Good	Mobile applications Fair	Mobile applications Poor	Mobile applications N/A

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* 6. Rate the developer of the ERP system:

	Excellent	Good	Fair	Poor	N/A
Overall	Overall Excellent	Overall Good	Overall Fair	Overall Poor	Overall N/A
Product continues to improve	Product continues to improve Excellent	Product continues to improve Good	Product continues to improve Fair	Product continues to improve Poor	Product continues to improve N/A
Documentation	Documentation Excellent	Documentation Good	Documentation Fair	Documentation Poor	Documentation N/A
Support	Support Excellent	Support Good	Support Fair	Support Poor	Support N/A
Upgrade reliability	Upgrade reliability Excellent	Upgrade reliability Good	Upgrade reliability Fair	Upgrade reliability Poor	Upgrade reliability N/A

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* 7. Rate the implementer of the ERP system:

	Excellent	Good	Fair	Poor	N/A
Overall	Overall Excellent	Overall Good	Overall Fair	Overall Poor	Overall N/A
On time	On time Excellent	On time Good	On time Fair	On time Poor	On time N/A
On budget	On budget Excellent	On budget Good	On budget Fair	On budget Poor	On budget N/A
Support	Support Excellent	Support Good	Support Fair	Support Poor	Support N/A
Product knowledge	Product knowledge Excellent	Product knowledge Good	Product knowledge Fair	Product knowledge Poor	Product knowledge N/A
Ability to improve processes	Ability to improve processes Excellent	Ability to improve processes Good	Ability to improve processes Fair	Ability to improve processes Poor	Ability to improve processes N/A

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* 8. What do you like most about your ERP system?

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* 9. What do you like least about your ERP system?

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* 10. To what extent did you experience the following benefits/results?

	High	Medium	Low	Negative	N/A
Improved customer service	Improved customer service High	Improved customer service Medium	Improved customer service Low	Improved customer service Negative	Improved customer service N/A
Optimized business process	Optimized business process High	Optimized business process Medium	Optimized business process Low	Optimized business process Negative	Optimized business process N/A
Improved accuracy	Improved accuracy High	Improved accuracy Medium	Improved accuracy Low	Improved accuracy Negative	Improved accuracy N/A
Increased revenue	Increased revenue High	Increased revenue Medium	Increased revenue Low	Increased revenue Negative	Increased revenue N/A
Reduced inventory costs	Reduced inventory costs High	Reduced inventory costs Medium	Reduced inventory costs Low	Reduced inventory costs Negative	Reduced inventory costs N/A
Improved decision-making	Improved decision-making High	Improved decision-making Medium	Improved decision-making Low	Improved decision-making Negative	Improved decision-making N/A
Reduced number of employees	Reduced number of employees High	Reduced number of employees Medium	Reduced number of employees Low	Reduced number of employees Negative	Reduced number of employees N/A

Other (please specify)

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* 11. Primary reason for investing in your ERP system:

No choice because existing system is no longer supported

No choice because business has changed significantly

Compelling business case

Other (please specify)

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* 12. If ERP investment was based on a business case:

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree
Outcomes validated business case	Outcomes validated business case Strongly agree	Outcomes validated business case Somewhat agree	Outcomes validated business case Neither agree nor disagree	Outcomes validated business case Somewhat disagree	Outcomes validated business case Strongly disagree

Please explain reasons if outcomes did not validate business case

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* 1. Contact information

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* 2. Primary industry (as per NAICS)

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* 3. Name of system

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* 4. Rate your ERP system (not third-party products):

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* 5. Rate the generic attributes of your ERP system:

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* 6. Rate the developer of the ERP system:

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* 7. Rate the implementer of the ERP system:

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* 8. What do you like most about your ERP system?

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* 9. What do you like least about your ERP system?

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* 10. To what extent did you experience the following benefits/results?

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* 11. Primary reason for investing in your ERP system:

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* 12. If ERP investment was based on a business case:

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* 13. Other comments: