Townsville Patient Reported Experience Measures Patient Experience Survey Question Title * 1. What was the date of your admission? Please select the date you were admitted Date Question Title * 2. Which ward were you in during your admission? Day Surgery (MERCY CENTRE or HYDE PARK) Day Infusions (LEVEL 2) Endoscopy Unit (GROUND FLOOR) Cardiac Catheter Laboratory / Day Procedure Unit (GROUND FLOOR) Urodynamics (GROUND FLOOR) Emergency Unit (GROUND FLOOR) Allied Health / Rehabilitation Unit (GROUND FLOOR) I don't know. Cardiac Rehab (GROUND FLOOR) Question Title * 3. What campus did you visit? Pimlico Hyde Park I don't know. Question Title * 4. My views and concerns were listened to Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 5. My individual needs were met Always Mostly Sometimes Rarely Never Question Title * 6. When a need could not be met, staff explained why Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 7. I felt cared for Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 8. I was involved as much as I wanted in making decisions about my treatment and care Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 9. As far as I could tell, the staff involved in my care communicated with each other about my treatment Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 10. I received pain relief that met my needs Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 11. When I was in the hospital, I felt confident in the safety of my treatment and care Always Mostly Sometimes Rarely Never Didn’t apply Question Title * 12. I experienced unexpected harm or distress as a result of my treatment or care Yes, physical harm Yes, emotional distress Yes, both No Question Title * 13. My harm or distress was discussed with me by staff Yes No Not sure Did not want to discuss Not Applicable Question Title * 14. Please rate your experience with the hospitals pre-admission and admission process? Very good Good Average Poor Very Poor Question Title * 15. Overall, the quality of the treatment and care I received was: Very good Good Average Poor Very poor Question Title * 16. How likely is it that you would recommend Mater Private Hospital Townsville to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 17. Could you give some examples of why you gave that score? Question Title * 18. If you have scored less than a 4, would you like to be contacted by a member of the Quality and Safety team to discuss your experience? If yes, please leave your contact details below. Question Title * 19. Please leave any additional comments or feedback.If there was a staff member that you would like to mention, (nursing, administration, housekeeping, food services, volunteers etc) please let us know their name and how they improved your time with us so we can thank them personally. Next