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2025 Customer Service Feedback

CPI is seeking exceptional customer service. The purpose of this survey is to gather feedback and insights from our customers about your experiences and satisfaction levels with CPI in the last 6-12 months.

Please provide any additional feedback on the questions at the end of the survey.
1.On a scale of 1 to 5, how satisfied were you with the overall customer service experience you received?(Required.)
NOT SATISFIED AT ALL
1
2
3
4
EXTREMELY SATISFIED
5
2.How would you rate the friendliness and professionalism of our customer service representative?(Required.)
3.On a scale of 1 to 5, how would you rate the ease of doing business with CPI?(Required.)
NOT EASY AT ALL
1
2
3
4
EXTREMELY EASY
5
4.Did our customer service representative effectively address your concerns or inquiries?(Required.)
5.Were you satisfied with the response time to your inquiries or requests?(Required.)
6.On a scale of 1 to 5, how likely are you to recommend CPI to others?(Required.)
NOT AT ALL LIKELY
1
2
3
4
EXTREMELY LIKELY
5
7.Which of CPI's divisions have you done business with? Check all that apply.(Required.)
8.Which location(s) did you do business with? Check all that apply.(Required.)
9.Are there any areas where you feel our customer service could be improved? If so, please specify.
10.Do you have any additional comments or suggestions regarding our customer service that you would like to share?
11.If you would like us to contact you regarding your responses, please provide your contact information.
Current Progress,
0 of 11 answered