TEM-01-ADM-
Clinic Feedback 2024

 
 
We know that the best way to improve our health services is to hear from members of our community. We’d like to know what you think about our service and rest assured, this information is safe with us. Your answers and information will only be used to improve our service delivery to better the health outcomes for our Aboriginal communities.
1.Enter your name below (optional)
2.Appointment process:

Please rate each statement below.(Required.)
Poor
Fair
Good
Very Good
Excellent
N/A
Received reminders for your appointments?
How easy was it to schedule an appointment?
Did you encounter any issues with the booking process?
3.Your experience with reception staff at your last visit:

Please rate each statement below.(Required.)
Poor
Fair
Good
Very Good
Excellent
Not applicable 
N/A
Staff were welcoming and respectful upon your arrival 
Staff communicated clearly with you about any updates/delays while you were waiting?
Staff checked and updated your details when you checked in?
4.Wait times:

Please rate each statement below.(Required.)
Poor
Fair
Good
Very Good
Excellent
N/A
Were you seen promptly at your scheduled appointment time?
How would you rate the waiting area in terms of comfort and cleanliness?
5.Culturally safe and appropriate services:

Please rate each statement below.
(Required.)
Poor
Fair
Good
Very Good
Excellent 
N/A
The staff members valued your cultural knowledge and lived experiences
Respected your rights and ability to make your own choices
You were able to build trust and relationships with your health professionals
Staff were respectful to your beliefs and values
6.Your experience of the information given to you by health professionals at your last visit.

Please rate each statement below.(Required.)
Poor
Fair
Good
Very Good
Excellent
N/A
Helped you understand your medical condition and how to stay healthy
How would you rate the friendliness and professionalism of our staff?
Did the healthcare providers address your concerns adequately 
Explained the purpose of tests and treatments and any possible side effects
Gave you helpful written information and resources
7.Your experience of privacy at your last visit.

Please rate each statement below.(Required.)
Poor
Fair
Good
Very Good
Excellent
N/A
You felt comfortable to discuss personal issues that were sensitive
You felt your personal information was safe
Was your consult room door closed whilst being reviewed?
8.Treatment effectiveness: 

Please rate each statement below.(Required.)
Poor
Fair
Good
Very Good
Excellent
N/A
Have you seen improvements in your condition since receiving treatment at our clinic?
Did the treatment plan meet your expectations?
Were you given clear instructions for any necessary follow-up care?
Did the clinic follow up with you after your visit?
9.Facilities and cleanliness:

Please rate each statement below.
(Required.)
Poor
Fair 
Good 
Very Good
Excellent
N/A
How clean and well maintained did you find our facilities?
Were the facilities comfortable and accommodating?
10.Overall experience:
(Required.)
Poor
Fair
Good
Very Good
Excellent 
N/A
How would you rate your overall experience at our health clinic?
11.Were you satisfied with the quality of care you received?

Please rate this statement below.
(Required.)
12.What areas do you think the clinic could improve on?(Required.)
Thank you for taking the time to complete this questionnaire and sharing your feedback with us. We appreciate your time and patience and greatly value your input. 
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