SurveyMonkey Powered Online Survey

	Excellent	Very Good	Good	Fair	Poor	N/A
Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments)	Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Excellent	Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Very Good	Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Good	Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Fair	Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Poor	Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) N/A
Content usability (information posted is clear, precise and well-formatted)	Content usability (information posted is clear, precise and well-formatted) Excellent	Content usability (information posted is clear, precise and well-formatted) Very Good	Content usability (information posted is clear, precise and well-formatted) Good	Content usability (information posted is clear, precise and well-formatted) Fair	Content usability (information posted is clear, precise and well-formatted) Poor	Content usability (information posted is clear, precise and well-formatted) N/A
Overall design (the website is well designed, clean, functional and optimized for mobile devices)	Overall design (the website is well designed, clean, functional and optimized for mobile devices) Excellent	Overall design (the website is well designed, clean, functional and optimized for mobile devices) Very Good	Overall design (the website is well designed, clean, functional and optimized for mobile devices) Good	Overall design (the website is well designed, clean, functional and optimized for mobile devices) Fair	Overall design (the website is well designed, clean, functional and optimized for mobile devices) Poor	Overall design (the website is well designed, clean, functional and optimized for mobile devices) N/A

Excellent

Very Good

Good

Fair

Poor

N/A

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments)

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Excellent

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Very Good

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Good

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Fair

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) Poor

Ease of booking (the website is easy to navigate and has established little to no errors in checking flights and making payments) N/A

Content usability (information posted is clear, precise and well-formatted)

Content usability (information posted is clear, precise and well-formatted) Excellent

Content usability (information posted is clear, precise and well-formatted) Very Good

Content usability (information posted is clear, precise and well-formatted) Good

Content usability (information posted is clear, precise and well-formatted) Fair

Content usability (information posted is clear, precise and well-formatted) Poor

Content usability (information posted is clear, precise and well-formatted) N/A

Overall design (the website is well designed, clean, functional and optimized for mobile devices)

Overall design (the website is well designed, clean, functional and optimized for mobile devices) Excellent

Overall design (the website is well designed, clean, functional and optimized for mobile devices) Very Good

Overall design (the website is well designed, clean, functional and optimized for mobile devices) Good

Overall design (the website is well designed, clean, functional and optimized for mobile devices) Fair

Overall design (the website is well designed, clean, functional and optimized for mobile devices) Poor

Overall design (the website is well designed, clean, functional and optimized for mobile devices) N/A

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied
Security and baggage check	Security and baggage check Very Satisfied	Security and baggage check Satisfied	Security and baggage check Neutral	Security and baggage check Unsatisfied	Security and baggage check Very Unsatisfied
Passenger check-in and boarding	Passenger check-in and boarding Very Satisfied	Passenger check-in and boarding Satisfied	Passenger check-in and boarding Neutral	Passenger check-in and boarding Unsatisfied	Passenger check-in and boarding Very Unsatisfied
Inflight (cabin crew) service	Inflight (cabin crew) service Very Satisfied	Inflight (cabin crew) service Satisfied	Inflight (cabin crew) service Neutral	Inflight (cabin crew) service Unsatisfied	Inflight (cabin crew) service Very Unsatisfied
Arrival and baggage claim	Arrival and baggage claim Very Satisfied	Arrival and baggage claim Satisfied	Arrival and baggage claim Neutral	Arrival and baggage claim Unsatisfied	Arrival and baggage claim Very Unsatisfied

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Security and baggage check

Security and baggage check Very Satisfied

Security and baggage check Satisfied

Security and baggage check Neutral

Security and baggage check Unsatisfied

Security and baggage check Very Unsatisfied

Passenger check-in and boarding

Passenger check-in and boarding Very Satisfied

Passenger check-in and boarding Satisfied

Passenger check-in and boarding Neutral

Passenger check-in and boarding Unsatisfied

Passenger check-in and boarding Very Unsatisfied

Inflight (cabin crew) service

Inflight (cabin crew) service Very Satisfied

Inflight (cabin crew) service Satisfied

Inflight (cabin crew) service Neutral

Inflight (cabin crew) service Unsatisfied

Inflight (cabin crew) service Very Unsatisfied

Arrival and baggage claim

Arrival and baggage claim Very Satisfied

Arrival and baggage claim Satisfied

Arrival and baggage claim Neutral

Arrival and baggage claim Unsatisfied

Arrival and baggage claim Very Unsatisfied

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied
Amount paid	Amount paid Very Satisfied	Amount paid Satisfied	Amount paid Neutral	Amount paid Unsatisfied	Amount paid Very Unsatisfied
Baggage allowance (including extra-baggage allowance purchased)	Baggage allowance (including extra-baggage allowance purchased) Very Satisfied	Baggage allowance (including extra-baggage allowance purchased) Satisfied	Baggage allowance (including extra-baggage allowance purchased) Neutral	Baggage allowance (including extra-baggage allowance purchased) Unsatisfied	Baggage allowance (including extra-baggage allowance purchased) Very Unsatisfied
Checkin, waiting, boarding, and/or arriving at the terminal	Checkin, waiting, boarding, and/or arriving at the terminal Very Satisfied	Checkin, waiting, boarding, and/or arriving at the terminal Satisfied	Checkin, waiting, boarding, and/or arriving at the terminal Neutral	Checkin, waiting, boarding, and/or arriving at the terminal Unsatisfied	Checkin, waiting, boarding, and/or arriving at the terminal Very Unsatisfied
Timeliness of service	Timeliness of service Very Satisfied	Timeliness of service Satisfied	Timeliness of service Neutral	Timeliness of service Unsatisfied	Timeliness of service Very Unsatisfied
Inflight seating comfort	Inflight seating comfort Very Satisfied	Inflight seating comfort Satisfied	Inflight seating comfort Neutral	Inflight seating comfort Unsatisfied	Inflight seating comfort Very Unsatisfied
Quality of snacks and beverages served	Quality of snacks and beverages served Very Satisfied	Quality of snacks and beverages served Satisfied	Quality of snacks and beverages served Neutral	Quality of snacks and beverages served Unsatisfied	Quality of snacks and beverages served Very Unsatisfied

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Amount paid

Amount paid Very Satisfied

Amount paid Satisfied

Amount paid Neutral

Amount paid Unsatisfied

Amount paid Very Unsatisfied

Baggage allowance (including extra-baggage allowance purchased)

Baggage allowance (including extra-baggage allowance purchased) Very Satisfied

Baggage allowance (including extra-baggage allowance purchased) Satisfied

Baggage allowance (including extra-baggage allowance purchased) Neutral

Baggage allowance (including extra-baggage allowance purchased) Unsatisfied

Baggage allowance (including extra-baggage allowance purchased) Very Unsatisfied

Checkin, waiting, boarding, and/or arriving at the terminal

Checkin, waiting, boarding, and/or arriving at the terminal Very Satisfied

Checkin, waiting, boarding, and/or arriving at the terminal Satisfied

Checkin, waiting, boarding, and/or arriving at the terminal Neutral

Checkin, waiting, boarding, and/or arriving at the terminal Unsatisfied

Checkin, waiting, boarding, and/or arriving at the terminal Very Unsatisfied

Timeliness of service

Timeliness of service Very Satisfied

Timeliness of service Satisfied

Timeliness of service Neutral

Timeliness of service Unsatisfied

Timeliness of service Very Unsatisfied

Inflight seating comfort

Inflight seating comfort Very Satisfied

Inflight seating comfort Satisfied

Inflight seating comfort Neutral

Inflight seating comfort Unsatisfied

Inflight seating comfort Very Unsatisfied

Quality of snacks and beverages served

Quality of snacks and beverages served Very Satisfied

Quality of snacks and beverages served Satisfied

Quality of snacks and beverages served Neutral

Quality of snacks and beverages served Unsatisfied

Quality of snacks and beverages served Very Unsatisfied

Question Title

* From the list below, select top 3 reasons why one should choose us.

Complimentary snacks and beverages onboard

On-time departure and arrival

Free baggage allowance

Comfortable and wide legroom

Competitive and flexible fares

Question Title

* Based on your most recent experience, how likely are you to recommend us to your family or friends?

Definitely will

Probably will

May or may not

Probably will not

Definitely will not

Definitely will

Probably will

May or may not

Probably will not

Definitely will not

Question Title

* If you have made a purchase via our website, please rate your experience based on the following criteria:

Question Title

* How satisfied were you with the courteousness of our staff during:

Question Title

* How satisfied were you with our service in terms of the following:

Question Title

* From the list below, select top 3 reasons why one should choose us.

Question Title

* Based on your most recent experience, how likely are you to recommend us to your family or friends?