Language Access for Spanish-Speaking Residents Survey (English Version)

Durham County wants to identify areas for improvement in the County’s language access services for Spanish-speaking residents. This survey gives Spanish-speaking residents the chance to 1) name the County resources and services most important to them 2) identify language barriers in accessing these resources and services and 3) recommend ways for the County to improve access to resources and services for Spanish-speakers.

Question Title

* 1. Which of these County departments have you wanted or needed to access resources or services from? Check all that apply.

Board of Commissioners (examples: commissioner meeting agendas, actions and announcements)

Durham County Emergency Management (examples: receive extreme weather alerts)

Durham County Public Health (examples: medical appointments, immunizations, COVID-19 protocols)

Durham County Social Services (examples: Medicaid services, housing assistance, food and nutrition services, Work First Family Assistance, Work First Employment Services)

Durham County Office of the Sheriff (examples: response to reported crime)

Durham County Library (examples: signs, programs and events, services)

Durham County Register of Deeds (examples: birth certificates, real estate and passport services)

Durham County Tax Administration (examples: real estate and personal property listing and ownership changes, collect taxes)

Other (please specify)

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* 2. How has your experience been with accessing Durham County resources and services?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 3. Which of these County Spanish-language resources do you feel needs improvement? Check all that apply.

County website (www.dconc.gov)

Emergency services communications (examples: weather alerts, COVID-19 protocols, ambulance services)

Information services (example: Spanish print copies of fact sheets and other county information)

Public signage (examples: signs in or outside of County office buildings, posters or postings in or outside of department offices)

Social media pages (examples: Facebook, Twitter, Instagram, Nextdoor posts in Spanish, creation of a Spanish social media account)

Translators or interpreters in office or on call-line or chat-line (examples: bilingual staff, available translators and interpreters to assist with form and application completion)

Translators at events and meetings (example: translators for county meetings)

Other (please specify)

Question Title

* 4. Which of these resources do you feel the County should improve first?

County website (www.dconc.gov)

Emergency services communications (examples: weather alerts, COVID-19 protocols, ambulance services)

Information services (example: Spanish print copies of fact sheets and other county information)

Public signage (examples: signs in or outside of County office buildings, posters or postings in or outside of department offices)

Social media pages (examples: Facebook, Twitter, Instagram, Nextdoor posts in Spanish, creation of a Spanish social media account)

Translators or interpreters in office or on call-line or chat-line (examples: bilingual staff, available translators and interpreters to assist with form and application completion)

Translators at events and meetings (example: translators for county meetings)

Language Access for Spanish-Speaking Residents Survey (English Version)

Question Title

* 1. Which of these County departments have you wanted or needed to access resources or services from? Check all that apply.

Question Title

* 2. How has your experience been with accessing Durham County resources and services?

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* 3. Which of these County Spanish-language resources do you feel needs improvement? Check all that apply.

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* 4. Which of these resources do you feel the County should improve first?

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* 5. What other resources or services do you want the County to implement or improve?