Course Information

1. Golden Key Education offers one free group or private trial lesson (except for year 12 students, we may need to arrange a private one for $70 per subject or a free group trial).
2. Students will be assigned to a class that best corresponds to their study plan, feedback from trial lessons and results of entrance assessments.
3. Complimentary study support sessions are available for the prepaid year 1 to year 9 students at our Adelaide campus. Please note: registration is required at least one week before the beginning of each term. The Homework Help Center operates face to face during the school terms on Saturdays and Sundays. Please send an inquiry to Golden Key Administration for details.
4. It is the responsibility of parents who want to enroll a student in a prepaid package to advise Golden Key Administration, at the time of enrolment, of any days that the student cannot attend a session each term. Golden Key will ensure our best efforts to organise alternative arrangements.
5. For prepaid courses, the first three study terms are 10 weeks (8 weeks in term 4).
6. The multi-subject discount policy for Primary Courses in years 1-6 is only available to students who have enrolled in a course of the full term.
7. During each term break, if a student would like to enroll in a temporary one-to-one course, the tuition fee may be calculated on the basis of the pre-paid rate during the term break. This is only available to students who had enrolled in a prepaid course the previous term - or will be enrolling in a prepaid course for the following term.

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* 1. Student Name

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* 2. School Year

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* 3. Parent/Guardian Name

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* 4. Parent/Guardian Contact Number

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* 5. Parent/Guardian Email

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* 6. Lesson rescheduling/cancellation policy

<Pay As You Go Casual rate>

1. Students attending either group classes or one-on-one lessons will not be charged a fee for the first time to cancel or reschedule a lesson, on the condition that Golden Key Administration is informed by students or parents at least 24 hours before the scheduled class. In the same case of the second time in a term (or holiday period) that lesson will be charged a half lesson fee. Places will only be reserved if this occurs on the first two occasions per term (or holiday period). Please note, students will still be required to submit an Absence Request online (link).

2. For students attending group courses, if Golden Key Administration is notified of a cancellation or change of a lesson (or no show) less than 24 hours prior to a class, then no fees will be charged the first time per subject per term. However, students will still need to submit an Application for Absence Request online (link) to avoid a fee. In the case of the second time in a term to cancel or change a class less than 24 hours prior to class, the tuition fee for the entire lesson will be charged. A third cancellation in the same term will be taken as an indication that the student will no longer be attending the course, and their place will no longer be reserved.

3. For students attending one-on-one courses, if Golden Key Administration is notified of a cancellation (or no show) or to reschedule a lesson less than 24 hours prior to the class, then that lesson will be charged for a half lesson fee. In the case of the second time in a term (or holiday period) lesson cancellation or change of class is made less than 24 hours prior to the class, then the tuition fee for the entire lesson will be charged. A third cancellation in the same term (or holiday period) will be considered a withdrawal from the course and a place will no longer be reserved.

Application for Absence Request link: https://www.surveymonkey.com/r/GoldenKeyEducationLessonCancellationForm

I (Parent/Guardian) have read and agree to the 'Lesson rescheduling/cancellation policy' above

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* 7. Lesson rescheduling/cancellation policy

<Prepaid One Term>

1. For prepaid group courses: a maximum of one lesson per term per subject cancellation is permitted for prepaid one whole term. Please note, parents will still be required to submit an Online Notification form (Link) to cancel a lesson. If Golden Key cannot arrange an alternative for the missed session, it may then be carried over as a credit for the next term. Further cancellations or no shows of lessons or quit in any prepaid term will not be carried over as a credit or be refunded.

2. For prepaid one-on-one courses: if a student notifies Golden Key to cancel or change a class more than 24 hours prior to that lesson (and there has been no prior lesson cancellation in that term), then no fees will be charged (credit for the next term). Please note, this applies only for the first time per subject per term and an Application for Absence online (link) must be submitted to avoid a fee. Each subsequent cancellation will be subject to tuition fee charges for the entire lesson.

3. For prepaid one-on-one courses: if a student notifies Golden Key to cancel or change a class less than 24 hours prior to a lesson (and there has been no other lesson cancellation during the term or holiday period), then that lesson will be charged for a half lesson fee. Subsequent cancellations made less than 24 hours prior to a lesson will be subject to tuition fee charge for the entire lesson.

4. Attending a minimum of 9 lessons per term (except 8 lessons for term four) is expected for all prepaid students. Any missing lessons will not be refunded or count as credit for the following term’s tuition.

Application for Absence Request link: https://www.surveymonkey.com/r/GoldenKeyEducationLessonCancellationForm

I (Parent/Guardian) have read and agree to the 'Lesson rescheduling/cancellation policy' above

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* 8. General Issues

1. Students can use ‘WeChat’ App or GK MS TEAMS account or email to communicate with GK subject teachers. Students may ask questions, upload and download homework etc. Year 1 to 7 students' parents may also be invited in the WeChat group chat when it is necessary. However, students and parents are not allowed to contact our teachers privately in any way.

2. All students are required to complete the required homework after each lesson. We expect students to send teachers their homework through MS TEAMS or email or WeChat by Wednesday for feedback (or at least two days before each week’s lesson). Subject teachers have the responsibility to check students’ work on a weekly basis. However, if a teacher spends more than 15 minutes for a student’s homework feedback, the teacher may suggest a student to attend weekly homework help sessions or book one on one catch up sessions.

3. Online drafting* or an extra lesson can be arranged if a student needs extra support on their day-time school assignments e.g. Investigation; folio; SHE tasks; Practical Reports etc. (*refer to the attached tuition fee list)

4. In case of any day-time school assignment drafting, a student needs to send GK admin team the task sheet and a draft at least 7 days before the due date for feedback or request a private lesson (refer to the attached tuition fee list). Please note that tutors provide comments only. Tutors do NOT reply school assessment related questions by WeChat or MS Teams nor write school assignment for students.

5. Year 12 students attending prepaid Maths or Science group classes, will be eligible to receive a free, thirty-minute, one-on-one academic Report writing instruction session each term - per corresponding subject. For example, Maths investigation/folio, or Practical report, or SHE task, and so on.
Conditions:
a. Clause 1: Students are required to notify GK Administration at least one week prior to book the session.
b. Clause 2: Note: Report help tutors may not be the same teachers as the usual group classes.
c. Clause 3: Due to the high demand for this free service, each session may be arranged in either a face-to-face or as an online mode of delivery.
d. Clause 4: The 30-minute Report guidance (per term) is in relation to the relevant subjects of the course attended at Golden Key Education.
For example, a student enrolled in the pre-paid Chemistry course, will only be eligible for the Chemistry practical Report help.
e. Clause 5: This service is only available for students who have paid a minimum 8 weeks prior to the scheduled start of the corresponding group class for that term. This will then enable access to the free 30-minute Report guidance in that term.
f. Clause 6: This course can only be used during the current term or during the holiday period immediately following the end of that term. It cannot be accumulated to be used in any subsequent terms.

6. All students need to sign in/out. Students are not allowed to leave the campus during the class or waiting period.

7. If a student arrives late to his/her class and the teacher is unable to reschedule or extend the lesson will end at the original scheduled time and the class fee will not change.

8. If a teacher is sick or unable to come for any reasons, we may arrange a relief teacher for a class. However, if a student is dissatisfied with the class and rearrangement, please contact Mr. Pan within 24 hours after class.

9. Sometimes a lesson may need to extend up to 10 minutes due to some unexpected circumstances, please wait patiently for class to finish.

10. Subject teachers may not be the same each term. Please check with administration for details.

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* 9. Tuition Fees

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