General Member Service Satisfaction Survey
We value your feedback and want to ensure we're meeting your needs. Please take a moment to complete our brief member satisfaction survey.
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1.
How satisfied are you with your overall experience with Naveo?
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
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2.
How satisfied are you with the level of service and knowledge you receive from our staff?
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
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3.
How satisfied are you with the range of products and services we offer?
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
Comments:
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4.
How satisfied are you with the wait time at our branches or our contact center?
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
N/A
Comments:
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5.
How satisfied are you with our digital product offerings? (Online banking, mobile app, digital wallet, etc.)
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
N/A
Comments:
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6.
How satisfied are you with our loan offerings?
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
N/A
Comments:
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7.
How would you rate the knowledge/expertise of our lending team?
(Required.)
Far above average
Above average
Average
Below average
Far below average
N/A
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8.
How would you rate the responsiveness of our loan servicing team to your inquiries and concerns?
(Required.)
Far above average
Above average
Average
Below average
Far below average
N/A
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9.
How would you rate the ease and clarity of the loan application process?
(Required.)
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
N/A
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10.
How satisfied are you with the time it took to apply for a loan until you were approved and closed on your loan?
(Required.)
Extremely Dissatisfied
1 smiley
Dissatisfied
2 smileys
Neutral
3 smileys
Satisfied
4 smileys
Highly Satisfied
5 smileys
N/A
Comments:
*
11.
How likely would you be to recommend us to friends, family or colleagues?
(Required.)
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
12.
What products or services do you wish Naveo offered?
13.
Is there anything else about your experience that you would like to share?
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0 of 13 answered
