Our community helps shape our plans for the future.

Our 2023-28 price submission sets out our services and the costs our customers pay. Our customers provided great input into the submission, including confirming our six customer outcomes.

Now, we're doing our regular quick survey to check that those customer outcomes are still important to our community. We carry out these surveys to make sure we can respond to new issues or changes in our community’s priorities.

This survey is open to customers of Gippsland Water only.

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* 1. Please rank the customer outcomes by how important they are to you, with the most important at the top and least important at the bottom:

  1. Be environmentally responsible (care for the environment and protect natural resources for the future)
  2. Do your job well (provide safe water at a reasonable price and restore interruptions quickly with good communication)
  3. Be involved (educate and support the community, involve customers in decisions that affect them)
  4. Plan for the future (think and plan for population growth, invest in long term water security and climate change)
  5. Be easy to deal with (resolve issues quickly and keep customers informed)
  6. Be affordable and fair (keep prices as low as possible, support people who struggle to pay)

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* 2. Have we missed anything? Tell us what you think we should focus on, or anything else on your mind relating to our services:

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* 3. Thank you for sharing your thoughts with us! Fill out your details for a chance to win $200 off your next water bill:

Your contact details are collected only for the administration of the prize draw and are not shared with any third party.

Full terms and conditions, including privacy information, can be found on our website at www.gippswater.com.au/customeroutcomessurvey

Optional questions
Below are some optional additional questions. These questions will not be linked to any personal information. Answering these questions will help us identify any issues being experienced by particular customer groups.

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* 4. Do you own or rent your property?

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* 5. How would you describe your financial situation?

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* 6. What is your gender?

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* 7. What is your age group?

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* 8. What is your local government area?

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* 9. What size town do you live in?