Client Satisfaction Survey

Thank you for your HALO Branded Solutions purchase! We appreciate your business and want to serve you better in the future. Please take 60 seconds to help us help you more.

As an additional "Thank You!" for providing this valuable feedback to us, we are offering one customer drawn at random each month a FREE order for 500 Sport Click pens imprinted with your copy!

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service.	Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Strongly Agree	Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Agree	Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Disagree	Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Strongly Disagree	Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Not Applicable
Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately.	Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Strongly Agree	Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Agree	Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Disagree	Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Strongly Disagree	Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Not Applicable
Value - You received excellent service and a quality product for the price you paid.	Value - You received excellent service and a quality product for the price you paid. Strongly Agree	Value - You received excellent service and a quality product for the price you paid. Agree	Value - You received excellent service and a quality product for the price you paid. Disagree	Value - You received excellent service and a quality product for the price you paid. Strongly Disagree	Value - You received excellent service and a quality product for the price you paid. Not Applicable

Strongly Agree

Agree

Disagree

Strongly Disagree

Not Applicable

Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service.

Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Strongly Agree

Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Agree

Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Disagree

Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Strongly Disagree

Sales Representation - Your account executive provided you with clear information on product ideas, promotional strategy, pricing, and personal service. Not Applicable

Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately.

Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Strongly Agree

Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Agree

Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Disagree

Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Strongly Disagree

Service - We provided you with order status, answered questions quickly and completely, delivered your order when you expected to receive it, and billed you timely and accurately. Not Applicable

Value - You received excellent service and a quality product for the price you paid.

Value - You received excellent service and a quality product for the price you paid. Strongly Agree

Value - You received excellent service and a quality product for the price you paid. Agree

Value - You received excellent service and a quality product for the price you paid. Disagree

Value - You received excellent service and a quality product for the price you paid. Strongly Disagree

Value - You received excellent service and a quality product for the price you paid. Not Applicable

	1	2	3	4	5
E-mail or mail notifications of current product specials	E-mail or mail notifications of current product specials 1	E-mail or mail notifications of current product specials 2	E-mail or mail notifications of current product specials 3	E-mail or mail notifications of current product specials 4	E-mail or mail notifications of current product specials 5
The ability to access my order status on-line	The ability to access my order status on-line 1	The ability to access my order status on-line 2	The ability to access my order status on-line 3	The ability to access my order status on-line 4	The ability to access my order status on-line 5
More personal contact with my Account Executive	More personal contact with my Account Executive 1	More personal contact with my Account Executive 2	More personal contact with my Account Executive 3	More personal contact with my Account Executive 4	More personal contact with my Account Executive 5
E-mail invoice/billing	E-mail invoice/billing 1	E-mail invoice/billing 2	E-mail invoice/billing 3	E-mail invoice/billing 4	E-mail invoice/billing 5
The ability to browse and purchase products on-line	The ability to browse and purchase products on-line 1	The ability to browse and purchase products on-line 2	The ability to browse and purchase products on-line 3	The ability to browse and purchase products on-line 4	The ability to browse and purchase products on-line 5

E-mail or mail notifications of current product specials

E-mail or mail notifications of current product specials 1

E-mail or mail notifications of current product specials 2

E-mail or mail notifications of current product specials 3

E-mail or mail notifications of current product specials 4

E-mail or mail notifications of current product specials 5

The ability to access my order status on-line

The ability to access my order status on-line 1

The ability to access my order status on-line 2

The ability to access my order status on-line 3

The ability to access my order status on-line 4

The ability to access my order status on-line 5

More personal contact with my Account Executive

More personal contact with my Account Executive 1

More personal contact with my Account Executive 2

More personal contact with my Account Executive 3

More personal contact with my Account Executive 4

More personal contact with my Account Executive 5

E-mail invoice/billing

E-mail invoice/billing 1

E-mail invoice/billing 2

E-mail invoice/billing 3

E-mail invoice/billing 4

E-mail invoice/billing 5

The ability to browse and purchase products on-line

The ability to browse and purchase products on-line 1

The ability to browse and purchase products on-line 2

The ability to browse and purchase products on-line 3

The ability to browse and purchase products on-line 4

The ability to browse and purchase products on-line 5

Client Satisfaction Survey

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* 1. How would you rate your HALO Branded Solutions buying experience in the following areas:

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* 2. Do you plan to use HALO Branded Solutions and your Account Executive for future promotional product purchases?

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* 3. Would you recommend HALO Branded Solutions and your Account Executive to other promotional product buyers?

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* 4. Please rank what would make your HALO Branded Solutions buying experience better (1 = most important; 5 = least important):

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* 5. How often do you purchase promotional products?

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* 6. How many promotional products providers do you use (including HALO Branded Solutions)?

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* 7. In terms of your total annual promotional products purchases, what percentage do you purchase:
(Percentages must add up to 100%)

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* 8. My Account Executive is:

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* 9. Optional Information (required for the FREE 500 piece pen drawing)

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* 1. How would you rate your HALO Branded Solutions buying experience in the following areas:

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* 2. Do you plan to use HALO Branded Solutions and your Account Executive for future promotional product purchases?

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* 3. Would you recommend HALO Branded Solutions and your Account Executive to other promotional product buyers?

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* 4. Please rank what would make your HALO Branded Solutions buying experience better (1 = most important; 5 = least important):

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* 5. How often do you purchase promotional products?

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* 6. How many promotional products providers do you use (including HALO Branded Solutions)?

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* 7. In terms of your total annual promotional products purchases, what percentage do you purchase:(Percentages must add up to 100%)

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* 8. My Account Executive is:

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* 9. Optional Information (required for the FREE 500 piece pen drawing)

* 7. In terms of your total annual promotional products purchases, what percentage do you purchase:
(Percentages must add up to 100%)