Exit Claims Experience Survey Take a moment to let us know how your claims experience was and what we could do to improve. Your feed back matters to us to ensure quality customer service. Question Title * 1. What type of insurance claim did you recently experience? Auto accident/damage Property damage Business liability General liability General claim Homeowners claim Other Question Title * 2. How easy was it to file a claim with us? Very easy Satisfactory Neutral Unsatisfactory Extremely Difficult Question Title * 3. Do you feel your agent kept you informed and was responsive? Yes No Not applicable Question Title * 4. Do you feel your claims adjuster kept you informed and was responsive? Yes No Not Applicable Question Title * 5. Was your claim resolved in a timely matter? Under one week 1-2 weeks 2-4 weeks 1-2 months longer Question Title * 6. How would you rate your experience during the claim process? Excellent Satisfactory Neutral Unsatisfactory Terrible Question Title * 7. Would you refer your friends and family to Albion Agencies for their insurance needs? Yes No Done