Survey : Hobart | Richmond | Campania

Tassielink Transit - Customer Survey Form

We like to make sure our customers are happy with our service. Your feedback is important to us and helps us to identify where we can improve. We appreciate all feedback, good and bad, to help us continue to provide the best service we can to our customers.

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* 1. What is the primary purpose of your travel on the bus?

going to work

going to education or training

accessing health or welfare services

undertaking personal business including shopping and banking

visiting friends or relatives

going to entertainment

visiting tourism or recreational destinations

Other (please specify)

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* 2. Why do you use this bus service? (You can select more than one option)

I do not have my drivers license

I do not have access to a car

It is convenient

It is more affordable than car travel

Other (please specify)

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* 3. How often do you catch buses?

more than 3 days a week

1-3 days per week

more than 5 days a month

4 or less days a month

Once a month or less

First time today

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* 4. Do you catch buses on the weekend?

Yes

If yes, what is your preferred day and time?

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* 5. What type of ticket do you purchase?

Adult

Student

Concession

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* 6. Did you have a car available to make this trip today?

Yes

If yes, why did you use the bus?

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* 7. Does the current timetable suit your needs?

Yes

If not, why?

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* 8. Thinking back over the last month, was there any trip you would have liked to make by bus but were not able to?

Yes

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* 9. If yes, why was that?

There wasn’t a bus to where I wanted to go

The trip would have taken too long

There wasn’t a bus at the time I wanted to go

The timetable is not suitable to my needs

I needed more information on my trip

What time and day did you want to travel?

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* 10. Overall, how satisfied are you with bus services in your area?

Very satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very unsatisfied

Please tell us why

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* 11. Do you find it difficult to travel on buses because of any of the following?

I have difficulty stepping onto the bus

I use a walking stick/frame

Bus stops are not user friendly

I use a wheelchair

I have a child in a pram

The timetable is not suitable

Other (please specify)

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* 12. What would need to happen for you to start catching a bus, or catch a bus more often?

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* 13. Would you like to make any other comments about our bus services?

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100% of survey complete.