MVTA 2024 Lus Nug Rau Cov Neeg Caij Npav (Customer Survey - Hmong)

kev taw qhia txog kev tsis pub leej twg paub thiab kev taw qhia

Minnesota Valley Transit Authority (MVTA) pom tias cov neeg uas caij npav cov kev xav muaj nqe heev thiab ntxeem kho kom zoo zuj zus mus li thiab muaj nqe rau peb cov neeg caij npav. Thov siv ob peb feeb los teb cov lus nug no, uas yog tsim los tsis pub dhau li 10 feev los teb. Kev koomtes los teb cov lus nug no yog tsis muaj leejtwg paub li thiab yuav tsis muab cov ntaub ntawv no rau cov koomhaum sab nrauv. Cov neeg uas caij npav uas tau teb cov lus nug no tiav lawm, yuav raug muab pov npe seb puas yeej ib daim Go-To Card muaj $25 nyob rau hauv ( muaj muab yog 10 daim). Qhov kev pov npe no yog nws muaj nws thiab tsis khi nrog koj kev teb cov lus nug. Yuav kom tau pov npe, thov muab koj npe thiab kev tivtas koj rau nram qab thaum koj teb cov lus nug tag.

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* 1. Koj twb caij npav MVTA tau hov ntev lawm ( xam cov kev niaj hnub caij, MVTA Connect, thiab tej lub koom txoos tshwjxeeb)? (Xaiv ib qho)

Tsawg tshaj 6 hli

6-12 lub hli

1-2 xyoo

3-5 xyoo

6-10 xyoo

Tshaj li 10 xyoo lawm

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* 2. Yog vim li cas koj thiaj li caij npav? (Xaiv tagnrho cov nqe uas raug koj)

Kom txhob tau nres tsheb nram downtown

Pheejyig

Kuv li haujlwm lossis tsev kawm ntawv txo tau tus nqe caij pheejyig (Metropass/Universal Transit Pass)

Tsis muaj kev tab kaum li kev tsav tsheb

Tsis muaj tsheb / tsis tsav tsheb

Kev uasi / kev lomzem

Kev kom tswj / cov kev tiv huab cua

Kev nyab xeeb ntawm kev caij npav

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* 3. Qhov koj caij npav no yog mus ua dabtsi? (Xaiv ib qho)

Haujlwm

Yos kiabkhw / Noj hmo

Tauv pem / Uasi / Kis las

Kawm Ntawv

Kuaj Mob

Lwm yam

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* 4. Koj caij npav MVTA heev npaum li cas? (Xaiv ib qho)

Txhua Hnub

3-6 zaug toj ib limtiam

1-2 zaug toj ib limtiam

Ob peb zaug toj ib hli

Peb plaub zaug toj ib xyoo

Kuv tsis caij npav MVTA. (Yog koj xaiv nqe no thov teb los lus nug thib 5 hauv qab no)

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* 5. Yog vim li cas koj thiaj tsis caij MVTA? (Xaiv tagnrho cov nqe uas raug koj)

Kuv muaj tsheb lossis lwm txoj hauv kev

Kev tsis paub lus ua kev cheem

Tsis muaj kev totaub txog kev caij npav

Tsis muaj npav tuaj txog kuv lossis ntawm kuv ib ncig

Kuv siv lwm lub koomhaum thauj neeg

Kev txhawj xeeb txog kev nyab xeeb

Lwm yam

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* 6. Koj niaj zaus caij mus qhovtwg? (Xaiv tagnrho cov nqe uas raug koj)

Apple Valley

Bloomington

Burnsville

Downtown Minneapolis

Downtown St. Paul

Eagan

Lakeville

MSP Airport

Prior Lake

Rosemount

Savage

Shakopee

University of Minnesota

Lwm qhov chaw

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* 7. Caij npav mus kom txog chaw siv sijhawm ntev li cas? (Xaiv ib qho)

Tsawg tshaj 15 feeb

15 rau 30 feeb

30 rau 45 feeb

45 rau 60 feeb

tshaj 60 feeb

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* 8. Koj yuav hloov pestsawg lub npav thiaj li mus txog qhov chaw xav mus? (Xaiv ib qho)

tshaj 4 lub

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* 9. Koj niaj zaug caij npav MVTA rau lub caij twg? (Xaiv ib qho)

Cov hnub ua haujlwm rau lub sijhawm tsheb coob coob (6 a.m.-9 a.m.; 3 p.m.-6 p.m.)

Cov hnub ua haujlwm rau lub sijhawm tsheb tsis coob

Limtiam xaus

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* 10. Koj txaus siab npaum li cas rau kev caij MVTA? (Xaiv ib qho)

Txaus siab heev

Txaus siab thiab

Nyob nruab nrab

Tsis tshua txaus siab

Tsis txaus siab heev li

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* 11. Koj nyiam them koj tus nqe caij npav li cas? (Xaiv ib qho)

Nyiaj ntsuab (Cash)

Credit/Debit Card

Go-To Card

Metropass

U-Card/College Pass

Mobile App

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* 12. Yam khoom ntawm MTVA koj siv rau lub sijhawm koj caij npav yog dabtsi thiab qhia seb koj txaus siab heev npaum li cas. Ntsuas 1 txog 7. 7 yog qhov zoo tshaj thiab 1 yog qhov tsis zoo li?

	1	2	3	4	5	6	7	Tsis Raug Nqe
Nres thiab Caij	Nres thiab Caij 1	Nres thiab Caij 2	Nres thiab Caij 3	Nres thiab Caij 4	Nres thiab Caij 5	Nres thiab Caij 6	Nres thiab Caij 7	Nres thiab Caij Tsis Raug Nqe
Tab Dai Nees Zab	Tab Dai Nees Zab 1	Tab Dai Nees Zab 2	Tab Dai Nees Zab 3	Tab Dai Nees Zab 4	Tab Dai Nees Zab 5	Tab Dai Nees Zab 6	Tab Dai Nees Zab 7	Tab Dai Nees Zab Tsis Raug Nqe
Tsev Tos Npav	Tsev Tos Npav 1	Tsev Tos Npav 2	Tsev Tos Npav 3	Tsev Tos Npav 4	Tsev Tos Npav 5	Tsev Tos Npav 6	Tsev Tos Npav 7	Tsev Tos Npav Tsis Raug Nqe
Tub liaj Nees Zab	Tub liaj Nees Zab 1	Tub liaj Nees Zab 2	Tub liaj Nees Zab 3	Tub liaj Nees Zab 4	Tub liaj Nees Zab 5	Tub liaj Nees Zab 6	Tub liaj Nees Zab 7	Tub liaj Nees Zab Tsis Raug Nqe
Chav Dej	Chav Dej 1	Chav Dej 2	Chav Dej 3	Chav Dej 4	Chav Dej 5	Chav Dej 6	Chav Dej 7	Chav Dej Tsis Raug Nqe
Chaw Tos Npav	Chaw Tos Npav 1	Chaw Tos Npav 2	Chaw Tos Npav 3	Chaw Tos Npav 4	Chaw Tos Npav 5	Chaw Tos Npav 6	Chaw Tos Npav 7	Chaw Tos Npav Tsis Raug Nqe
Schedule racks	Schedule racks 1	Schedule racks 2	Schedule racks 3	Schedule racks 4	Schedule racks 5	Schedule racks 6	Schedule racks 7	Schedule racks Tsis Raug Nqe
Tsev Sov	Tsev Sov 1	Tsev Sov 2	Tsev Sov 3	Tsev Sov 4	Tsev Sov 5	Tsev Sov 6	Tsev Sov 7	Tsev Sov Tsis Raug Nqe
Wi-fi	Wi-fi 1	Wi-fi 2	Wi-fi 3	Wi-fi 4	Wi-fi 5	Wi-fi 6	Wi-fi 7	Wi-fi Tsis Raug Nqe
RideMVTA App	RideMVTA App 1	RideMVTA App 2	RideMVTA App 3	RideMVTA App 4	RideMVTA App 5	RideMVTA App 6	RideMVTA App 7	RideMVTA App Tsis Raug Nqe
MVTA Website	MVTA Website 1	MVTA Website 2	MVTA Website 3	MVTA Website 4	MVTA Website 5	MVTA Website 6	MVTA Website 7	MVTA Website Tsis Raug Nqe
Social Media	Social Media 1	Social Media 2	Social Media 3	Social Media 4	Social Media 5	Social Media 6	Social Media 7	Social Media Tsis Raug Nqe

Question Title

* 13. 1. Koj ntsuas cov nram qab no txog MTVA li cas, ntsuas 1 txog 7, 7 yog qhov zoo tshaj thiab 1 yog qhov phem?

	1	2	3	4	5	6	7	Tsis Paub
Cov Tsav Npav	Cov Tsav Npav 1	Cov Tsav Npav 2	Cov Tsav Npav 3	Cov Tsav Npav 4	Cov Tsav Npav 5	Cov Tsav Npav 6	Cov Tsav Npav 7	Cov Tsav Npav Tsis Paub
Kev huvsi ntawm lub npav	Kev huvsi ntawm lub npav 1	Kev huvsi ntawm lub npav 2	Kev huvsi ntawm lub npav 3	Kev huvsi ntawm lub npav 4	Kev huvsi ntawm lub npav 5	Kev huvsi ntawm lub npav 6	Kev huvsi ntawm lub npav 7	Kev huvsi ntawm lub npav Tsis Paub
Kev khabseeb hauv lub npav	Kev khabseeb hauv lub npav 1	Kev khabseeb hauv lub npav 2	Kev khabseeb hauv lub npav 3	Kev khabseeb hauv lub npav 4	Kev khabseeb hauv lub npav 5	Kev khabseeb hauv lub npav 6	Kev khabseeb hauv lub npav 7	Kev khabseeb hauv lub npav Tsis Paub
Cov Kev Npav Khiav Muaj	Cov Kev Npav Khiav Muaj 1	Cov Kev Npav Khiav Muaj 2	Cov Kev Npav Khiav Muaj 3	Cov Kev Npav Khiav Muaj 4	Cov Kev Npav Khiav Muaj 5	Cov Kev Npav Khiav Muaj 6	Cov Kev Npav Khiav Muaj 7	Cov Kev Npav Khiav Muaj Tsis Paub
Kev Nyabxeeb	Kev Nyabxeeb 1	Kev Nyabxeeb 2	Kev Nyabxeeb 3	Kev Nyabxeeb 4	Kev Nyabxeeb 5	Kev Nyabxeeb 6	Kev Nyabxeeb 7	Kev Nyabxeeb Tsis Paub
Kev caij heev npaum cas	Kev caij heev npaum cas 1	Kev caij heev npaum cas 2	Kev caij heev npaum cas 3	Kev caij heev npaum cas 4	Kev caij heev npaum cas 5	Kev caij heev npaum cas 6	Kev caij heev npaum cas 7	Kev caij heev npaum cas Tsis Paub
Sijhawm Caij Qhia Tamsi	Sijhawm Caij Qhia Tamsi 1	Sijhawm Caij Qhia Tamsi 2	Sijhawm Caij Qhia Tamsi 3	Sijhawm Caij Qhia Tamsi 4	Sijhawm Caij Qhia Tamsi 5	Sijhawm Caij Qhia Tamsi 6	Sijhawm Caij Qhia Tamsi 7	Sijhawm Caij Qhia Tamsi Tsis Paub
Kev Siv Cov Chaw Yoojyim	Kev Siv Cov Chaw Yoojyim 1	Kev Siv Cov Chaw Yoojyim 2	Kev Siv Cov Chaw Yoojyim 3	Kev Siv Cov Chaw Yoojyim 4	Kev Siv Cov Chaw Yoojyim 5	Kev Siv Cov Chaw Yoojyim 6	Kev Siv Cov Chaw Yoojyim 7	Kev Siv Cov Chaw Yoojyim Tsis Paub
Kev Siv Npav Yoojyim	Kev Siv Npav Yoojyim 1	Kev Siv Npav Yoojyim 2	Kev Siv Npav Yoojyim 3	Kev Siv Npav Yoojyim 4	Kev Siv Npav Yoojyim 5	Kev Siv Npav Yoojyim 6	Kev Siv Npav Yoojyim 7	Kev Siv Npav Yoojyim Tsis Paub
Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. )	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 1	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 2	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 3	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 4	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 5	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 6	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) 7	Kev Thauj Rau Cov Koomtxoos (State Fair, Sib tws kis las thiab ntxiv. ) Tsis Paub
Kev koom zejzog / kev raug	Kev koom zejzog / kev raug 1	Kev koom zejzog / kev raug 2	Kev koom zejzog / kev raug 3	Kev koom zejzog / kev raug 4	Kev koom zejzog / kev raug 5	Kev koom zejzog / kev raug 6	Kev koom zejzog / kev raug 7	Kev koom zejzog / kev raug Tsis Paub
Kev qhia ntaub ntawv kom meej	Kev qhia ntaub ntawv kom meej 1	Kev qhia ntaub ntawv kom meej 2	Kev qhia ntaub ntawv kom meej 3	Kev qhia ntaub ntawv kom meej 4	Kev qhia ntaub ntawv kom meej 5	Kev qhia ntaub ntawv kom meej 6	Kev qhia ntaub ntawv kom meej 7	Kev qhia ntaub ntawv kom meej Tsis Paub

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* 14. Koj txais ntaub ntawv txog cov kev pab ntawm MVTA li cas? (Xaiv tagnrho cov nqe uas raug koj)

mvta.com lub website

Hu mus rau MVTA

Daim ntawv qhia sijhawm/daim ntawv tom cov chaw tos thiab chaw nres

MVTA/Metro Transit qhov kev npaj teem online

Cov paib qhia lub sijhawm Npav txog twg

Ride MVTA qhov app hauv xovtooj

Lwm qho app qhia txog kev thauj neeg (Google Maps, Transit App, ntxiv.)

Tshaj tawm hauv Onboard

Kev xa xov (Text message)

Hauv Social media

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* 15. Yuav ua li cas thaij txhawb tau koj txiav txim siab kom caij MVTA heev zog. (Xaiv tagnrho cov nqe uas raug koj)

MMuaj ntau txojkev pab rau koj xaiv

Muaj cov sijhawm ntxov

Muaj cov sijhawm lig

Muaj ntau zaus

Cov npav sib toj zoo dua

Kev siv MVTA Connect yoojyim dua

Muaj thauj rau cov chaw uasi/ chaw koomtxoos ntau dua

Nqe caij npav pheejyig zog

Kho kom muaj kev nyabxeeb rau tom chaw tos thiab hauv npav.

Kom cov kev pabcuam tom lub chaw tos thiab hauv npav siv tau yoojyim

Yuav cov tsheb ua txhawb tau tej huab cua kom huvsi.

Tsis muaj ib yam dabtsi uas yuav ua tau kuv mus caij npav MVTA tshaj no ntxiv

Lwm Yam