GDPUD Customer Survey
Customer Feedback for Strategic Planning Workshop
1.
What service(s) do you receive from GDPUD? Check all that applies.
Treated Water
Irrigation
Wastewater
2.
How long have you been a GDPUD customer?
0 - 5 years
6 - 10 years
11 - 20 years
More than 20 years
3.
How would you rate the District's efforts to keep you informed?
Unsatisfactory
1 star
Somewhat satisfactory
2 stars
Satisfactory
3 stars
Good
4 stars
Excellent
5 stars
Other (please specify)
4.
Check below the different ways you would prefer to receive information from the District?
Email
Text
Mail
Bill Insert
Website
Newsletter
All the above
None of the above
Other (please specify)
5.
Please check the services/programs from the list below that you are aware are provided by GDPUD.
Low-Income Rate Assistance Program
24-Hour Emergency Contact System
Leak Consideration Policy
Email Notification Program
Internships/Volunteer Program
Monthly Board Meetings and Special Meetings
Bi-monthly Newsletter
6.
Which of the following are you interested in participating?
Automated Meter Workshop and Customer Portal Training
Budget Workshop
Goal-Setting and Strategic Planning Workshops
Facility Tours
Serve on the Finance Committee
Serve on the Irrigation Committee
Other (please specify)
7.
How would you rate the quality of the water delivered by GDPUD?
Poor
1 star
Fair
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
8.
How would you rate the delivery of irrigation service?
Poor
1 star
Fair
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
NA
6 stars
Comments:
9.
How would you rate the quality/safety of the community disposal services?
Poor
1 star
Fair
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
N/A
Please describe your experience:
10.
How would you rate the courtesy/professionalism of GDPUD employees?
Poor
1 star
Fair
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
Please describe your experience:
11.
How would you rate the speed/ease of doing business with GDPUD?
Poor
1 star
Fair
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
Please describe your experience:
12.
In the past six months, have you seen, heard, or read anything from GDPUD?
Yes
No
13.
Please select the topics you remember seeing, hearing, or reading about GDPUD. Please check all that apply.
Water Supply Issues
How to save water/money
Water Conservation
Water Rates
Infrastructure Projects
14.
Have you seen an improvement in communication and transparency since 2018?
Yes
No
Describe the improvement:
15.
The General Manager has discussed ways to increase revenue; including hydroelectric sales and solar. What ideas do you have for increasing revenue for the District?
