www.hcfmo.net HCFMO Customer Service Survey Recently, you requested services from the Harris County Fire Marshal's Office. We want to know if we met your expectations.Please complete this brief survey to help us better serve you in the future. It should take no more than 5 minutes to complete. Question Title * 1. Which best describes you? Business Property Owner / Tenant Residential Property Owner / Resident / Tenant TDADS or TDFPS-licensed Facility Owner / Operator Public / Private / Chapter School Developer / General Contractor / Design Professional Other (please specify) Question Title * 2. What service did we provide? Request Information Report a fire hazard Public Fire Education class or appearance Fire Life Safety Inspection Fire / Arson Investigation, including Youth Firesetter Intervention services Training Request / Class Registration / Student Records Complaint about service Other (please specify) Question Title * 3. How many times did you contact us before your issue was resolved? 1 2-3 More than 3 Question Title * 4. Overall, how would you rate your customer experience? Excellent Very good Good Fair Poor N/A Overall quality and detail of the service or information Overall quality and detail of the service or information Excellent Overall quality and detail of the service or information Very good Overall quality and detail of the service or information Good Overall quality and detail of the service or information Fair Overall quality and detail of the service or information Poor Overall quality and detail of the service or information N/A Value of the service or information Value of the service or information Excellent Value of the service or information Very good Value of the service or information Good Value of the service or information Fair Value of the service or information Poor Value of the service or information N/A Courteous, helpful and professional staff Courteous, helpful and professional staff Excellent Courteous, helpful and professional staff Very good Courteous, helpful and professional staff Good Courteous, helpful and professional staff Fair Courteous, helpful and professional staff Poor Courteous, helpful and professional staff N/A Respect for my time and convenience Respect for my time and convenience Excellent Respect for my time and convenience Very good Respect for my time and convenience Good Respect for my time and convenience Fair Respect for my time and convenience Poor Respect for my time and convenience N/A Ability to offer suggestions or explain what I need Ability to offer suggestions or explain what I need Excellent Ability to offer suggestions or explain what I need Very good Ability to offer suggestions or explain what I need Good Ability to offer suggestions or explain what I need Fair Ability to offer suggestions or explain what I need Poor Ability to offer suggestions or explain what I need N/A Question Title * 5. Are there any HCFMO personnel you would like to identify regarding your experience with them -- positive or negative? Yes No Comment Question Title * 6. Do you have any other suggestions how we could improve our customer service? Yes No Comment If you would like to discuss your experience with us, send an e-mail to fmosupport@fmo.hctx.net Page1 / 1 100% of survey complete. Done