NHS Lanarkshire website – user survey

Tell us what you think

Please answer the following questions about the NHS Lanarkshire website (www.nhslanarkshire.org.uk) to help us understand the types of health information you are looking for and how this website can be improved.

This survey is anonymous and should take no longer than 5 minutes to complete.

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* 1. How did you find out about the NHS Lanarkshire website? Tick all that apply.

Google search

Through another NHS website

Health professional

Leaflet/Poster

Advert

Newspaper

Social media

Event

Other (please specify)

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* 2. How often do you use the NHS Lanarkshire website?

Daily

Once a week

Once a month

Occasionally

Hardly ever

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* 3. For the following statement: ‘The NHS Lanarkshire website is easy to use.’ Do you:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Please explain why

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* 4. Can you give an example of any website you think works well or that you like using? Please explain why.

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* 5. What information were you looking for today? Tick all that apply.

For medical information. For example illness/treatment or to find out about a disease.

For information about our hospitals:

• Visiting times

• Ward information

• Accident & Emergency

• Patient information – inpatient & outpatient

• Travel information/directions

For information about health services. For example Health Centres, GP, optician, pharmacist etc

Healthy living information (diet, exercise, stopping smoking etc)

Information for carers

For information about NHS Lanarkshire:

• Board members

• Management

• Publications/documents

• Latest news

• Getting involved

• Careers

Giving feedback:

• Compliment

• Comment/suggestion

• Concern

• Complaint

Other (please specify)

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* 6. Did you find what you were looking for?

Yes

Please comment on what actions you took to find it. For example, used search, visited Our Services section etc.

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* 7. When using websites in general, what helps you find information quickly and effectively? (For example; images, wording, layout, search function)

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* 8. What would you like to see on NHS Lanarkshire's website? This can include types of information, for example, about health services or website features/functionality such as blogs, a service finder, screen readers etc.

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* 9. Would you recommend this website to family or friends?

Yes

Please explain why

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* 10. On what device did you access the website today?

Mobile

Desktop PC

Laptop

Tablet

Other (please specify)

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* 11. Will you visit this website in the future?

Yes

Please explain why

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* 12. Are you male or female?

Male

Female

Prefer not to answer

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* 13. Age at last birthday?

17 or younger

18-24 years old

25-34 years old

35-44 years old

45-54 years old

55-64 years old

65-74 years old

75 years or older

Prefer not to answer

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* 14. Do you consider yourself as having a Disability?

Yes

Prefer not to answer

If yes, please provide details:

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* 15. What is your Ethnicity?

A. White:

Scottish

Other British

Irish

Gypsy /Traveller

Polish

Other white ethnic group, (please specifybelow)

B. Mixed or multiple ethnic groups:

Any mixed or multiple ethnic groups, (please specify below)

C. Asian, Asian Scottish or Asian British:

Pakistani, Pakistani Scottish or Pakistani British

Indian, Indian Scottish or Indian British

Bangladeshi, Bangladeshi Scottish or Bangladeshi British

Chinese, Chinese Scottish or Chinese British

Other Asian group, (please specify below)

D. African:

African, African Scottish or African British

Other African group, (please specify below)

E. Caribbean or Black:

Caribbean, Caribbean Scottish or Caribbean British

Black, Black Scottish or Black British

Other Caribbean or Black group, (please specify below)

F. Other ethnic group:

Other ethnic group, (please specify below)

G. Prefer not to answer:

Other (please specify)

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* 1. How did you find out about the NHS Lanarkshire website? Tick all that apply.

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* 2. How often do you use the NHS Lanarkshire website?

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* 3. For the following statement: ‘The NHS Lanarkshire website is easy to use.’ Do you:

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* 4. Can you give an example of any website you think works well or that you like using? Please explain why.

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* 5. What information were you looking for today? Tick all that apply.

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* 6. Did you find what you were looking for?

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* 7. When using websites in general, what helps you find information quickly and effectively? (For example; images, wording, layout, search function)

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* 8. What would you like to see on NHS Lanarkshire's website? This can include types of information, for example, about health services or website features/functionality such as blogs, a service finder, screen readers etc.

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* 9. Would you recommend this website to family or friends?

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* 10. On what device did you access the website today?

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* 11. Will you visit this website in the future?

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* 12. Are you male or female?

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* 13. Age at last birthday?

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* 14. Do you consider yourself as having a Disability?

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* 15. What is your Ethnicity?

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* 16. What is the first part of your postcode? For example G71. (If you prefer not to answer please leave blank.)