Urgent Analytical Customer Feedback Survey

Thank you for taking this survey! We are interested in your honest opinions so that we can continue to improve our customer support.

Question Title

1. What service did we provide for your company?

24 Hour Bacterial Analysis

Spore Trap Analysis

Direct Microscopic Examination Analysis

Onsite-Mobile Services

Other (please specify)

Question Title

2. How knowledgeable was the staff who assisted you?

Extremely knowledgeable

Very knowledgeable

Somewhat knowledgeable

Not so knowledgeable

Not at all knowledgeable

Question Title

3. How would you rate the overall quality of our laboratory services?

Excellent

Good

Fair

Poor

Question Title

4. What service related improvements can you recommend?

Customer Onboarding

Chain of Custody

Turn Around Time

Pricing

Other

Other (please specify)

Question Title

5. Compared to our competitors, are our prices higher, lower, or about the same?

Much higher

Somewhat higher

About the same

Somewhat lower

Much lower

Question Title

6. Compared to our competitors, is TAT (turn around time) better, worse, or about the same?

Much better

Somewhat better

About the same

Somewhat worse

Much worse

Don't know

Question Title

7. How well did Urgent Analytical meet your expectations?

Much better than expected

Better than expected

About what I expected

Worse than expected

Much worse than expected

Question Title

8. Based on your interaction with our customer support team, how likely is it that you would recommend Urgent Analytical to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Urgent Analytical Customer Feedback Survey

Question Title

1. What service did we provide for your company?

Question Title

2. How knowledgeable was the staff who assisted you?

Question Title

3. How would you rate the overall quality of our laboratory services?

Question Title

4. What service related improvements can you recommend?

Question Title

5. Compared to our competitors, are our prices higher, lower, or about the same?

Question Title

6. Compared to our competitors, is TAT (turn around time) better, worse, or about the same?

Question Title

7. How well did Urgent Analytical meet your expectations?

Question Title

8. Based on your interaction with our customer support team, how likely is it that you would recommend Urgent Analytical to a friend or colleague?

Question Title

9. At what email address would you like to be contacted?