Urgent Analytical Customer Feedback Survey
Thank you for taking this survey! We are interested in your honest opinions so that we can continue to improve our customer support.
1.
What service did we provide for your company?
(Required.)
24 Hour Bacterial Analysis
Spore Trap Analysis
Direct Microscopic Examination Analysis
Onsite-Mobile Services
Other (please specify)
2.
How knowledgeable was the staff who assisted you?
(Required.)
Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable
Not at all knowledgeable
3.
How would you rate the overall quality of our laboratory services?
(Required.)
Excellent
Good
Fair
Poor
4.
What service related improvements can you recommend?
(Required.)
Customer Onboarding
Chain of Custody
Turn Around Time
Pricing
Other
Other (please specify)
5.
Compared to our competitors, are our prices higher, lower, or about the same?
Much higher
Somewhat higher
About the same
Somewhat lower
Much lower
6.
Compared to our competitors, is TAT (turn around time) better, worse, or about the same?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
7.
How well did Urgent Analytical meet your expectations?
Much better than expected
Better than expected
About what I expected
Worse than expected
Much worse than expected
8.
On a scale of 0 to 10,
Based on your interaction with our customer support team, how likely is it that you would recommend Urgent Analytical to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
9.
At what email address would you like to be contacted?
Current Progress,
0 of 9 answered