Customer Satisfaction Survey

Listening to customers has always been important to us. Your feedback will help us better serve people like you!

Question Title

* 1. Are you a current customer of Grand Bahama Power Company?

Yes

Question Title

* 2. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Satisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 3. Overall, how would you rate the quality of GBPC's customer service?

Very Poor

Poor

Neutral

High

Very High

Very Poor

Poor

Neutral

High

Very High

Question Title

* 4. Overall, how would you rate GBPC'S dissemination of information to customers?

Very Poor

Poor

Neutral

High

Very High

Very Poor

Poor

Neutral

High

Very High

Question Title

* 5. In the past 6 months, how many times have you contacted our call centre?

less than 5

5 to 10 times

more than 10 times

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* 6. How would you rate GBPC ability to provide accurate billings ?

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* 7. Overall, how would you rate the quality of your customer service experience?

Question Title

* 8. In the past 6 months, how many times have you visited our Customer Service (HQ)?

less than 5

5 to 10 times

more than 10 times

Question Title

* 9. How responsive have we been to your questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Customer Satisfaction Survey

Question Title

* 1. Are you a current customer of Grand Bahama Power Company?

Question Title

* 2. Overall, how satisfied or dissatisfied are you with our company?

Question Title

* 3. Overall, how would you rate the quality of GBPC's customer service?

Question Title

* 4. Overall, how would you rate GBPC'S dissemination of information to customers?

Question Title

* 5. In the past 6 months, how many times have you contacted our call centre?

Question Title

* 6. How would you rate GBPC ability to provide accurate billings ?

Question Title

* 7. Overall, how would you rate the quality of your customer service experience?

Question Title

* 8. In the past 6 months, how many times have you visited our Customer Service (HQ)?

Question Title

* 9. How responsive have we been to your questions or concerns?

Question Title

* 10. Do you have any other comments, questions, or concerns?