Customer Satisfaction Survey
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
1.
Are you a current customer of Grand Bahama Power Company?
Yes
No
2.
Overall, how satisfied or dissatisfied are you with our company?
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
3.
Overall, how would you rate the quality of GBPC's customer service?
Very Poor
1 star
Poor
2 stars
Neutral
3 stars
High
4 stars
Very High
5 stars
4.
Overall, how would you rate GBPC'S dissemination of information to customers?
Very Poor
1 star
Poor
2 stars
Neutral
3 stars
High
4 stars
Very High
5 stars
5.
In the past 6 months, how many times have you contacted our call centre?
less than 5
5 to 10 times
more than 10 times
6.
How would you rate GBPC ability to provide accurate billings ?
1 star
2 stars
3 stars
4 stars
5 stars
7.
Overall, how would you rate the quality of your customer service experience?
1 star
2 stars
3 stars
4 stars
5 stars
8.
In the past 6 months, how many times have you visited our Customer Service (HQ)?
less than 5
5 to 10 times
more than 10 times
9.
How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
10.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 10 answered
