2024 Customer Satisfaction - PB

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Question Title

* 1. How would you rate the value for money of our products?

Excellent

Above average

Average

Below average

Poor

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* 2. Which of the following words would you use to describe our products? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 3. How long have you been a customer of our company?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 4. Compared to our competitors, how effective is our company?

Much more effective

Somewhat more effective

Slightly more effective

About as effective

Slightly less effective

Somewhat less effective

Much less effective

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* 5. Overall, how would you rate the quality of your customer support experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

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* 6. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 7. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 8. How would you rate the quality of our products?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 9. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

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* 10. What changes would this company have to make for you to give it a higher rating?

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* 11. How did you initially find PanBlast?

Magazine advertisement

Recommendation by someone

Google paid advertising

Organic search via Google or other search engine

Link from other webpage or social media

Received direct marketing material from Panblast

Other (please specify)