DSS Mobile Solution Survey

This survey is purely assisting us with improving our technology services. It is not meant for screening or for any eligibility purposes. Please take a minute to tell us more about you and your preferences. If you don’t want to answer a certain question, simply leave it blank. Thank you from the Department of Social Services!

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* 1. In which Connecticut Town/City do you live?

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* 2. Do you currently have an online account (MyAccount) in ConneCT?

Yes

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* 3. If you answered no to the above question, would you set up an account if you had a mobile device?

Yes

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* 4. How do you check the status of your benefits? Check all that apply.

I check on my computer/tablet.

I use my smartphone.

I use my phone to call DSS/EBT account.

I do not check my benefits.

I call the DSS Benefits Center and use my PIN.

I call the DSS Benefits Center and request to speak with a live person.

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* 5. If the option were available, would you choose to receive a text or an alert on your phone when DSS needs you to act to get or keep your benefits?

Yes

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* 6. How often do you check your benefits?

Daily

Weekly

Monthly

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* 7. Do you prefer paper or electronic communications?

Paper

Electronic

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* 8. Do all adult members of your household have their own smartphones?

Yes

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* 9. What is your gender?

Female

Male

Non-binary

Prefer not to answer

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* 10. What is your age range?

0-17

18-24

25-34

35-44

45-54

55-64

65+

Prefer not to answer