Pop Quiz 1 Survey

Question Title

* 1. When completing a club walk, what are the top 5 things you must look out for?

Stock including blue rolls, wipes and sprays are full throughout the gym

Gym floor, studios and changing rooms are clean, tidy and equipment is working correctly

All electronics including lights, Tv screens, music etc. is on and working correctly

Members are being looked after, recognised throughout your walk and are enjoying their training

All of the above

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* 2. At what time do you arrive to work on a weekday opening shift?

5 mins prior to opening time

Exactly at 5am

15mins prior to opening time

10mins prior to opening time

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* 3. What are the 5 phases of a consultation?

1. Introduction 2. Needs analysis 3. Rapport building 4. Recommendations 5. Conclusion

1. Introduction 2. Rapport building 3. Needs analysis 4. Recommendations 5. Conclusion

1. Introduction 2. Recommendations 3. Needs analysis 4. Rapport building 5. Conclusion

1. Introduction 2. Rapport building 3. Recommendations 4. Needs analysis 5. Conclusion

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* 4. Who is responsible for ensuring our clubs look their best everyday?

The cleaner

The manager

Personal trainers

Everyone

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* 5. What do we want to achieve during a personal training session?

To get through it as quickly as possible

Cause multiple injuries

Leave the gym floor messy for the next session

A professional, exciting, fun, motivating and sweaty workout!

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* 6. When does a customers experience start with Raw?

After the first class

The minute they inquire about joining the gym

When they have cancelled their membership

After their tour with the membership team

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* 7. What values will promote a quality customer experience?

The inches are everywhere

One Team, Same Dream

Be Straight Up

Work Hard, Play Hard

All of the above

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* 8. When should gym equipment be cleaned/disinfected?

After use, on zoned cleaning and regularly throughout the day

Only after we see someone using it

Leave it for someone else to do

At 6pm everyday

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* 9. What would you do if you saw a member exercising on a machine with poor execution and poor technique?

Leave them be, I'm sure someone will help them down the line

Approach the member professionally and offer assistance on how to improve their form on the exercise

Tell the member they were doing it wrong and to google how to do it correctly

Tell the member to buy some personal training so they can learn how to lift weights

Question Title

* 10. If a members status is listed as ‘defaulter’ what does this mean?

Their membership has expired

They have missed a month's direct debit payment - no entry until payment made

They have missed two or more direct debit payments - allow entry

They are live and can enter the gym

Pop Quiz 1

Question Title

* 1. When completing a club walk, what are the top 5 things you must look out for?

Question Title

* 2. At what time do you arrive to work on a weekday opening shift?

Question Title

* 3. What are the 5 phases of a consultation?

Question Title

* 4. Who is responsible for ensuring our clubs look their best everyday?

Question Title

* 5. What do we want to achieve during a personal training session?

Question Title

* 6. When does a customers experience start with Raw?

Question Title

* 7. What values will promote a quality customer experience?

Question Title

* 8. When should gym equipment be cleaned/disinfected?

Question Title

* 9. What would you do if you saw a member exercising on a machine with poor execution and poor technique?

Question Title

* 10. If a members status is listed as ‘defaulter’ what does this mean?

Question Title

* 11. Quiz Complete. Please enter your Full Name: