Client Service QuestionnaireCommunity Leadership. Results-driven Legal Advice. Delivering Peace of Mind. Survey

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4. How were you referred to our firm?

Know a lawyer or staff member personally? Name:

Referred by someone you know? Name:

Saw the Barriston Law website, advertisement, social media or brochure? Where?

Other (please explain)

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5. Why did you select Barriston as your firm?

Firm reputation

Lawyer reputation

Personal relationship with lawyer or staff member

Business relationship with lawyer or staff member

Recommendation/referral

Other (please explain) or please provide name of referral source

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6. What is your opinion about the following?

	Very Satisfied	Somewhat Satisfied	Not Applicable	Somewhat Dissatisfied	Very Dissatisfied
What was your overall level of satisfaction with our services?	What was your overall level of satisfaction with our services? Very Satisfied	What was your overall level of satisfaction with our services? Somewhat Satisfied	What was your overall level of satisfaction with our services? Not Applicable	What was your overall level of satisfaction with our services? Somewhat Dissatisfied	What was your overall level of satisfaction with our services? Very Dissatisfied
Were we responsive - did we return emails and calls promptly?	Were we responsive - did we return emails and calls promptly? Very Satisfied	Were we responsive - did we return emails and calls promptly? Somewhat Satisfied	Were we responsive - did we return emails and calls promptly? Not Applicable	Were we responsive - did we return emails and calls promptly? Somewhat Dissatisfied	Were we responsive - did we return emails and calls promptly? Very Dissatisfied
Did we listen to you?	Did we listen to you? Very Satisfied	Did we listen to you? Somewhat Satisfied	Did we listen to you? Not Applicable	Did we listen to you? Somewhat Dissatisfied	Did we listen to you? Very Dissatisfied
Did we work to understand and manage your needs and concerns and meet your goals?	Did we work to understand and manage your needs and concerns and meet your goals? Very Satisfied	Did we work to understand and manage your needs and concerns and meet your goals? Somewhat Satisfied	Did we work to understand and manage your needs and concerns and meet your goals? Not Applicable	Did we work to understand and manage your needs and concerns and meet your goals? Somewhat Dissatisfied	Did we work to understand and manage your needs and concerns and meet your goals? Very Dissatisfied
Did we respond to your questions with clear explanations?	Did we respond to your questions with clear explanations? Very Satisfied	Did we respond to your questions with clear explanations? Somewhat Satisfied	Did we respond to your questions with clear explanations? Not Applicable	Did we respond to your questions with clear explanations? Somewhat Dissatisfied	Did we respond to your questions with clear explanations? Very Dissatisfied
Did we explain the billing and payment process clearly?	Did we explain the billing and payment process clearly? Very Satisfied	Did we explain the billing and payment process clearly? Somewhat Satisfied	Did we explain the billing and payment process clearly? Not Applicable	Did we explain the billing and payment process clearly? Somewhat Dissatisfied	Did we explain the billing and payment process clearly? Very Dissatisfied
Did we exceed your expectations?	Did we exceed your expectations? Very Satisfied	Did we exceed your expectations? Somewhat Satisfied	Did we exceed your expectations? Not Applicable	Did we exceed your expectations? Somewhat Dissatisfied	Did we exceed your expectations? Very Dissatisfied

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7. What did you think we did particularly well?

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8. Was there anything you thought we did poorly, or could improve upon?

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9. Would you retain our services again or recommend us to others?

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10. Any other suggestions or comments?

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11. Will you allow Barriston to use any comments you have made or feedback given publicly, for marketing purposes? Unless you also consent below, this would be anonymous.

Yes

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12. Will you allow Barriston to use your name in association with any comments you have provided, for marketing purposes?

Yes

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13. Did we provide you with peace of mind?

Yes

Additional comments, if any

Client Service Questionnaire
Community Leadership. Results-driven Legal Advice. Delivering Peace of Mind.

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1. Your Full Name:

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2. Nature of Service:

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3. Name of Lawyer:

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4. How were you referred to our firm?

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5. Why did you select Barriston as your firm?

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6. What is your opinion about the following?

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7. What did you think we did particularly well?

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8. Was there anything you thought we did poorly, or could improve upon?

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9. Would you retain our services again or recommend us to others?

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10. Any other suggestions or comments?

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11. Will you allow Barriston to use any comments you have made or feedback given publicly, for marketing purposes? Unless you also consent below, this would be anonymous.

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12. Will you allow Barriston to use your name in association with any comments you have provided, for marketing purposes?

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13. Did we provide you with peace of mind?