DEPARTING SURVEY
Please use the survey below to provide us with a more detailed understanding of your experience at
L.F. Wade International Airport in Bermuda.
1 = Lowest Rating, 5 = Highest Rating
Your Information
1.
Gender
Male
Female
2.
Age Group
18-25
26-45
46-64
65+
3.
Airline you are traveling with
Air Canada
American Airlines
BermudAir
British Airways
Delta
JetBlue
United
Courtesy
4.
Airline Staff
1
2
3
4
5
N/A
5.
Information Desk Assistants
1
2
3
4
5
N/A
6.
Security Personnel
1
2
3
4
5
N/A
7.
U.S. Customs & Border Protection
1
2
3
4
5
N/A
Speed
8.
Airline Check-in
1
2
3
4
5
N/A
9.
Security Checkpoint
1
2
3
4
5
N/A
10.
U.S. Customs & Border Protection
1
2
3
4
5
N/A
Clarity and Adequacy
11.
Flight Information Display
1
2
3
4
5
N/A
Whistling Frog Rum Bar & Grill
12.
Prices (Value for Dollar)
1
2
3
4
5
N/A
13.
Product Variety and Quality
1
2
3
4
5
N/A
14.
Service
1
2
3
4
5
N/A
15.
Cleanliness
1
2
3
4
5
N/A
Rock and Barrel Gastrobar
16.
Prices (Value for Dollar)
1
2
3
4
5
N/A
17.
Product Variety and Quality
1
2
3
4
5
N/A
18.
Service
1
2
3
4
5
N/A
19.
Cleanliness
1
2
3
4
5
N/A
The Heron and the Sea Public House
20.
Prices (Value for Dollar)
1
2
3
4
5
N/A
21.
Product Variety and Quality
1
2
3
4
5
N/A
22.
Service
1
2
3
4
5
N/A
23.
Cleanliness
1
2
3
4
5
N/A
Somers Isle Duty-Free Shop
24.
Prices (Value for Dollar)
1
2
3
4
5
N/A
25.
Product Variety and Quality
1
2
3
4
5
N/A
26.
Service
1
2
3
4
5
N/A
27.
Cleanliness
1
2
3
4
5
N/A
Airport Services
28.
Public Address System (Clarity)
1
2
3
4
5
N/A
29.
Directional Signs (Clarity/Adequacy)
1
2
3
4
5
N/A
30.
WIFI (Availability)
1
2
3
4
5
N/A
Cleanliness
31.
Restrooms
1
2
3
4
5
N/A
32.
Departure Lounge
1
2
3
4
5
N/A
33.
Outdoor Areas
1
2
3
4
5
N/A
General Comfort
34.
Seating
1
2
3
4
5
N/A
35.
Air Conditioning
1
2
3
4
5
N/A
36.
Terminal Interior Decor
1
2
3
4
5
N/A
Roadways & Car Parks
37.
Airport Roadways
1
2
3
4
5
N/A
38.
Car Parks
1
2
3
4
5
N/A
39.
Outdoor Pick-up Areas
1
2
3
4
5
N/A
40.
Landscaping
1
2
3
4
5
N/A
Passengers' View of Facility
41.
Overall Satisfaction
1
2
3
4
5
N/A
42.
Comments
43.
Email Address
