Bay Transit Express Rider Survey

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* 1. How satisfied are you with this service?

1 (least satisfied)

5 (most satisfied)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 2. Why do you use this service? (select all that apply)

Affordability

Reliable wait times

Convenience

Speed of trip

Friendly drivers

The app

The locations where this service goes

Safety

Eco-friendliness

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* 3. What benefits have you seen from using this service? (select all that apply)

Reduced commute / travel time

Saving money

Commuting / traveling more often

No benefits

Other

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* 4. Please elaborate on your answer to the previous question:

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* 5. How likely would you be to refer someone to this service?

1 (least likely)

5 (most likely)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 6. Has the service helped you gain or maintain employment?

Yes

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* 7. If yes, please explain:

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* 8. What improvements would you like to see from the app?

Better real-time information and communication

Easier sign-up

Easier instructions on how to use

More information about service hours, locations, etc.

New payment options

New app menu options

Other (please specify)

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* 9. How disappointed would you be if you could no longer use the service?

1 (least disappointed)

5 (most disappointed)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. What is your most frequent use for this service? (select one)

Commuting to/ from work

Connecting to other public transit (bus, train, ferry, etc.)

Education

Healthcare

Daily errands (e.g. grocery, bank)

Taking care of child

Government services (e.g. court, city hall, county admin)

Social services (e.g. support orgs, community facilities)

Leisure

Other

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* 11. What would you like to see improved about this service? (select all that apply)

Cheaper fares

Decreased wait times

Expanded operation hours

Expanded operation days

Increased coverage area

Easier to use mobile app

Booking by phone

Easier booking process

Clearer real-time information about my trip

Vehicle improvements

Driver improvements

Nothing

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* 12. Please elaborate on your answer to the previous question:

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* 13. How would you have made your most recent trip on this service if it wasn’t an option?

Drove a car

Getting a ride from someone I know

Taxi

Walk or bike

Public transportation

I would not have made this trip

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* 14. What is your employment status?

Working full-time or part-time

On disability

Looking after family / home

Not working

Retired

Other

Prefer not to say

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* 15. What is your gender?

Female

Male

Prefer not to say

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* 16. What is your race?

Black

White

American Indian

Asian

Multiracial

Prefer not to say

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* 17. What is your ethnicity?

Hispanic or Latino

Not Hispanic or Latino

Prefer not to say

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* 18. What is your age?

13-18

19-24

25-34

35-44

45-54

55-64

65-74

75+

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* 19. What is your annual household income?

Under $20K

$20-$50K

$50K-$100K

$100K+

Prefer not to say

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* 20. Do you have any of the following long-term physical or mental disabilities which affect your use of this service?

Yes

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* 21. What is your primary method of transportation?

Car

Walk / bike

Transit

Mobility device

Family / friends

Other

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* 22. Have you used any other transit services in the past month?

Yes

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* 23. If so, what service?

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* 24. Would you be willing to take a follow-up survey in the future?

Yes