Cosco A/C & Refrigeration at your service.

A quick questionnaire to help us better serve you

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* 1. Which branch do you usually shop at?

Honolulu

Kona

Maui

Kauai

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* 2. Would you like for Cosco to use automated phone service?

Yes- I would like pre-recorded voice prompts

No- I do not want to talk to a machine

I don't care

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* 3. If you could buy Cosco products online, how likely are you to use that service?

Likely- Would be an added benefit not having to drive to the store or call

Unlikely- I do not trust the internet

Don't mind either way

In the middle-some items bought on line would be nice, others are better to look at in person

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* 4. What do you think of Cosco's hours of operation?

Good- open early enough and closes late enough

Bad- need to make new schedule

Suggestions:

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* 5. Do you view our website for promotions, training or company information?

Yes- every other week I check

No- I just call or go to the store for information

Sometimes- once in a while if I can't call or stop by the store

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* 6. How can we improve our service?

Faster response time from sales

Have sales answer the phone faster

Make setting up deliveries easier

Delivered orders are not always complete, have driver check invoice before leaving

Faster response time from accounting to reconcile account

Suggestions:

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* 7. Would you like to participate in web training courses?

Yes

Maybe

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* 8. Which hours of operation from the list below would be best for you on a Saturday?

8am-12pm

7am-12pm

8am-1pm

7am-1pm

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* 9. Compared to our competitors, are our prices higher, lower, or about the same?

Much higher

Somewhat higher

About the same

Somewhat lower

Much lower

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* 10. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

Question Title

* 1. Which branch do you usually shop at?

Question Title

* 2. Would you like for Cosco to use automated phone service?

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* 3. If you could buy Cosco products online, how likely are you to use that service?

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* 4. What do you think of Cosco's hours of operation?

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* 5. Do you view our website for promotions, training or company information?

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* 6. How can we improve our service?

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* 7. Would you like to participate in web training courses?

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* 8. Which hours of operation from the list below would be best for you on a Saturday?

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* 9. Compared to our competitors, are our prices higher, lower, or about the same?

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* 10. How responsive have we been to your questions or concerns about our products?

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* 11. Do you have any other comments, questions, or concerns?