Customer Satisfaction Survey
1.
Facility Type
503A Compounding Pharmacy
503B Outsourcing Facility
Pharmaceutical
Hospital
Outpatient Clinic
Other (please specify)
2.
What is your role?
Owner
Pharmacist in Charge
Pharmacy Technician
Other (please specify)
3.
What services do you currently use with Eagle? Check all that apply.
Chemistry
Microbiology
Consulting
Environmental Monitoring Plates
SurfaceShield Wipe Sampling and Cleaning Verification Kit
Other (please specify)
4.
Do you utilize other laboratories? If so, check all that apply.
ARL
Dynalabs
FrontRange
Pharmetric
CIAL
Infinity
Boston Analytical
Other (please specify)
5.
If you answered yes to question #2, please select the reasons why.
They provide services not offered by Eagle
Better Customer Service
Better Turnaround Time
More Knowledge/Experience
Better Website / Customer Portal
Other (please specify)
*
6.
Overall how would you rate your satisfaction with Eagle Analytical?
(Required.)
Very unsatisfied
Somewhat unsatisfied
Neutral
Satisfied
Very Satisfied
Very unsatisfied
Somewhat unsatisfied
Neutral
Satisfied
Very Satisfied
7.
Please share any comments or suggestions you may have to help us improve our overall service to you
8.
Please rate your satisfaction with the EagleTrax customer portal.
Very unsatisfied
Somewhat unsatisfied
Neutral
Satisfied
Very Satisfied
Very unsatisfied
Somewhat unsatisfied
Neutral
Satisfied
Very Satisfied
9.
Please provide further detail on your EagleTrax experience or any suggestions you recommend to improve the EagleTrax.
10.
Have you considered purchasing Environmental Monitoring plates from Eagle?
Yes
No
I was not aware Eagle sells environmental monitoring plates
Other (please specify)
11.
If you answered yes or no to the above, please provide us with more details below.
12.
Have you considered purchasing a SurfaceShield Wipe Sampling and Cleaning Verification Kit from Eagle?
Yes
No
I was not aware Eagle sells a SurfaceShield Wipe Sampling and Cleaning Verification Kit
Other (please specify)
13.
If you answered yes or no to the above, please provide us with more details below.
14.
Would you like us to contact you regarding your feedback? If yes, please input your name and contact information below.
