Consumer Satisfaction Survey

As a valuable consumer of our case management services, your assistance in answering the following questions is important to improving our services. This brief survey will provide us with the feedback we need to review our services and take the appropriate steps to maintain a good service. Please take a moment to complete the following survey evaluating your experience with RSVP, Inc.

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* 1. My Rehabilitation Specialist explained the purpose of rehabilitation services.

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* 2. I participated in the development and revision of my Individualized Service Plan.

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* 3. My Rehabilitation Specialist communicated with me in a clear and understandable way.

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* 4. My Rehabilitation Specialist answered my questions and/or directed me to someone who could answer my questions.

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* 5. My Rehabilitation Specialist clearly explained my rights and responsibilities.

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* 6. My Rehabilitation Specialist treated me with respect and dignity.

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* 7. My Rehabilitation Specialist has remained in regular contact with me, and I can contact my Rehabilitation Specialist via telephone or email and receive a return response within 24 hours.

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* 8. My Rehabilitation Specialist explained what I could do if I was not satisfied with services.

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* 9. I was contacted by my Rehabilitation Specialist when my file was closed.

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* 10. What can RSVP do to improve the services we provide and/or the way we provide our services?

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