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* 1. Is the way this policy and appendices are written clear and easy to read for residents? Please answer yes/ no and add comments.

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* 2. Is there anything you feel is missing from this policy?

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* 3. Improvements under appendix 1 and 2, do not require our permission which is a change in our approach. What do you think of this new process? Does this make it easier for residents?

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* 4. West Kent will take on the repairs responsibility for improvements if in line with the Maintaining Your Home policy – previously improvements were always the resident’s responsibility. What do you think of this change?

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* 5. Please add any other comments or feedback in the box below.