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Service Customer Survey
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1.
How satisfied are you with your service experience overall with Patriot Auto Group?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely
10 stars
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2.
How likely are you to recommend Patriot Auto Group to friends and family?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Extremely
10 stars
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3.
Which best describes the type of work performed on your vehicle? Select all that apply
(Required.)
Routine Maintenance (e.g., oil change, wheel alignment, tire rotation, brake pad/rotor, wiper blades, fluid/filter replacement, scheduled maintenance)
Accessories Installation (e.g., post sales accessories such as special tires, racks, shocks)
Warranty Repairs (i.e., costs covered by the manufacturer)
Non-warranty repairs (i.e., costs covered by the customer)
Recall (i.e., repair requested and covered by the manufacturer)
Collision
Other (please specify)
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4.
How did you schedule this service visit?
(Required.)
Called to schedule appointment
Scheduled appointment online via dealership website
Scheduled appointment using mobile phone app
Scheduled appointment via in-vehicle system
Did not make an appointment
5.
Were you able to schedule your service visit at an acceptable date and time?
Yes
No
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6.
How satisfied are you with the ease of initiating your vehicle service?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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7.
Thinking about the dealership facility, as it relates to appearance, cleanliness, organization, and/or amenities. . .
How satisfied are you with the facility overall?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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8.
When thinking about the service advisor you worked with for your service experience. . . .
How satisfied are you with your service advisor overall?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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9.
How satisfied are you with Patriot Auto Group's effort to keep you informed during your service experience?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
N/A
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10.
Based on your overall service experience, how satisfied are you with Patriot Auto Group’s ability to value your time?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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11.
Were you offered alternative transportation while your vehicle was in for service? (e.g., service loaner, dealer shuttle, service rental, Uber/Lyft)
(Required.)
Yes
No
I did not need alternative transportation
12.
Which alternative transportation option did you use
Service loaner
Dealer Shuttle
Service Rental
Uber/Lyft
Other (please specify)
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13.
Was your vehicle ready when promised?
(Required.)
Yes
No
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14.
Was all of the work completed right the first time?
(Required.)
Yes
No
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15.
How satisfied are you with the cleanliness of your vehicle upon return?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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16.
How satisfied are you with the thoroughness of maintenance or repair work you received from Patriot Auto Group?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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17.
Did someone from the dealership contact you after your service was completed to ensure that the work was performed to your satisfaction?
(Required.)
Yes
No
18.
Do you have any additional comments or final thoughts you would like to share about your service experience with Patriot Auto Group?
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19.
Did anyone at Patriot Auto Group show you, talk to you about, or mention this survey?
(Required.)
Yes
No
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20.
Please indicate your gender:
(Required.)
Male
Female
Other
Prefer not to say
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21.
Please indicate your 4-digit birth year.
(Required.)