Charity Bank Account Survey 2024

This survey is anonymous, so please do not include any information that might identify your charity or an individual. Any identifying or inappropriate content will be redacted. The results will become part of our Charity Sector Data Store, made public and may be shared with other organisations.

	1	2	3	4	5	6	7	8	9	10
Bank of Scotland	Bank of Scotland 1	Bank of Scotland 2	Bank of Scotland 3	Bank of Scotland 4	Bank of Scotland 5	Bank of Scotland 6	Bank of Scotland 7	Bank of Scotland 8	Bank of Scotland 9	Bank of Scotland 10
Barclays	Barclays 1	Barclays 2	Barclays 3	Barclays 4	Barclays 5	Barclays 6	Barclays 7	Barclays 8	Barclays 9	Barclays 10
CAF	CAF 1	CAF 2	CAF 3	CAF 4	CAF 5	CAF 6	CAF 7	CAF 8	CAF 9	CAF 10
Charity Bank	Charity Bank 1	Charity Bank 2	Charity Bank 3	Charity Bank 4	Charity Bank 5	Charity Bank 6	Charity Bank 7	Charity Bank 8	Charity Bank 9	Charity Bank 10
Co-operative Bank	Co-operative Bank 1	Co-operative Bank 2	Co-operative Bank 3	Co-operative Bank 4	Co-operative Bank 5	Co-operative Bank 6	Co-operative Bank 7	Co-operative Bank 8	Co-operative Bank 9	Co-operative Bank 10
HSBC	HSBC 1	HSBC 2	HSBC 3	HSBC 4	HSBC 5	HSBC 6	HSBC 7	HSBC 8	HSBC 9	HSBC 10
Lloyds	Lloyds 1	Lloyds 2	Lloyds 3	Lloyds 4	Lloyds 5	Lloyds 6	Lloyds 7	Lloyds 8	Lloyds 9	Lloyds 10
Mettle	Mettle 1	Mettle 2	Mettle 3	Mettle 4	Mettle 5	Mettle 6	Mettle 7	Mettle 8	Mettle 9	Mettle 10
Metro	Metro 1	Metro 2	Metro 3	Metro 4	Metro 5	Metro 6	Metro 7	Metro 8	Metro 9	Metro 10
Monzo	Monzo 1	Monzo 2	Monzo 3	Monzo 4	Monzo 5	Monzo 6	Monzo 7	Monzo 8	Monzo 9	Monzo 10
NatWest	NatWest 1	NatWest 2	NatWest 3	NatWest 4	NatWest 5	NatWest 6	NatWest 7	NatWest 8	NatWest 9	NatWest 10
Reliance	Reliance 1	Reliance 2	Reliance 3	Reliance 4	Reliance 5	Reliance 6	Reliance 7	Reliance 8	Reliance 9	Reliance 10
RBS (Royal Bank of Scotland)	RBS (Royal Bank of Scotland) 1	RBS (Royal Bank of Scotland) 2	RBS (Royal Bank of Scotland) 3	RBS (Royal Bank of Scotland) 4	RBS (Royal Bank of Scotland) 5	RBS (Royal Bank of Scotland) 6	RBS (Royal Bank of Scotland) 7	RBS (Royal Bank of Scotland) 8	RBS (Royal Bank of Scotland) 9	RBS (Royal Bank of Scotland) 10
Santander	Santander 1	Santander 2	Santander 3	Santander 4	Santander 5	Santander 6	Santander 7	Santander 8	Santander 9	Santander 10
Starling	Starling 1	Starling 2	Starling 3	Starling 4	Starling 5	Starling 6	Starling 7	Starling 8	Starling 9	Starling 10
Triodos	Triodos 1	Triodos 2	Triodos 3	Triodos 4	Triodos 5	Triodos 6	Triodos 7	Triodos 8	Triodos 9	Triodos 10
TSB	TSB 1	TSB 2	TSB 3	TSB 4	TSB 5	TSB 6	TSB 7	TSB 8	TSB 9	TSB 10
Virgin Money	Virgin Money 1	Virgin Money 2	Virgin Money 3	Virgin Money 4	Virgin Money 5	Virgin Money 6	Virgin Money 7	Virgin Money 8	Virgin Money 9	Virgin Money 10
Other	Other 1	Other 2	Other 3	Other 4	Other 5	Other 6	Other 7	Other 8	Other 9	Other 10

Bank of Scotland

Bank of Scotland 1

Bank of Scotland 2

Bank of Scotland 3

Bank of Scotland 4

Bank of Scotland 5

Bank of Scotland 6

Bank of Scotland 7

Bank of Scotland 8

Bank of Scotland 9

Bank of Scotland 10

Barclays

Barclays 1

Barclays 2

Barclays 3

Barclays 4

Barclays 5

Barclays 6

Barclays 7

Barclays 8

Barclays 9

Barclays 10

CAF

CAF 1

CAF 2

CAF 3

CAF 4

CAF 5

CAF 6

CAF 7

CAF 8

CAF 9

CAF 10

Charity Bank

Charity Bank 1

Charity Bank 2

Charity Bank 3

Charity Bank 4

Charity Bank 5

Charity Bank 6

Charity Bank 7

Charity Bank 8

Charity Bank 9

Charity Bank 10

Co-operative Bank

Co-operative Bank 1

Co-operative Bank 2

Co-operative Bank 3

Co-operative Bank 4

Co-operative Bank 5

Co-operative Bank 6

Co-operative Bank 7

Co-operative Bank 8

Co-operative Bank 9

Co-operative Bank 10

HSBC

HSBC 1

HSBC 2

HSBC 3

HSBC 4

HSBC 5

HSBC 6

HSBC 7

HSBC 8

HSBC 9

HSBC 10

Lloyds

Lloyds 1

Lloyds 2

Lloyds 3

Lloyds 4

Lloyds 5

Lloyds 6

Lloyds 7

Lloyds 8

Lloyds 9

Lloyds 10

Mettle

Mettle 1

Mettle 2

Mettle 3

Mettle 4

Mettle 5

Mettle 6

Mettle 7

Mettle 8

Mettle 9

Mettle 10

Metro

Metro 1

Metro 2

Metro 3

Metro 4

Metro 5

Metro 6

Metro 7

Metro 8

Metro 9

Metro 10

Monzo

Monzo 1

Monzo 2

Monzo 3

Monzo 4

Monzo 5

Monzo 6

Monzo 7

Monzo 8

Monzo 9

Monzo 10

NatWest

NatWest 1

NatWest 2

NatWest 3

NatWest 4

NatWest 5

NatWest 6

NatWest 7

NatWest 8

NatWest 9

NatWest 10

Reliance

Reliance 1

Reliance 2

Reliance 3

Reliance 4

Reliance 5

Reliance 6

Reliance 7

Reliance 8

Reliance 9

Reliance 10

RBS (Royal Bank of Scotland)

RBS (Royal Bank of Scotland) 1

RBS (Royal Bank of Scotland) 2

RBS (Royal Bank of Scotland) 3

RBS (Royal Bank of Scotland) 4

RBS (Royal Bank of Scotland) 5

RBS (Royal Bank of Scotland) 6

RBS (Royal Bank of Scotland) 7

RBS (Royal Bank of Scotland) 8

RBS (Royal Bank of Scotland) 9

RBS (Royal Bank of Scotland) 10

Santander

Santander 1

Santander 2

Santander 3

Santander 4

Santander 5

Santander 6

Santander 7

Santander 8

Santander 9

Santander 10

Starling

Starling 1

Starling 2

Starling 3

Starling 4

Starling 5

Starling 6

Starling 7

Starling 8

Starling 9

Starling 10

Triodos

Triodos 1

Triodos 2

Triodos 3

Triodos 4

Triodos 5

Triodos 6

Triodos 7

Triodos 8

Triodos 9

Triodos 10

TSB

TSB 1

TSB 2

TSB 3

TSB 4

TSB 5

TSB 6

TSB 7

TSB 8

TSB 9

TSB 10

Virgin Money

Virgin Money 1

Virgin Money 2

Virgin Money 3

Virgin Money 4

Virgin Money 5

Virgin Money 6

Virgin Money 7

Virgin Money 8

Virgin Money 9

Virgin Money 10

Other

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6

Other 7

Other 8

Other 9

Other 10

	1	2	3	4	5	6	7	8	9	10
Bank of Scotland	Bank of Scotland 1	Bank of Scotland 2	Bank of Scotland 3	Bank of Scotland 4	Bank of Scotland 5	Bank of Scotland 6	Bank of Scotland 7	Bank of Scotland 8	Bank of Scotland 9	Bank of Scotland 10
Barclays	Barclays 1	Barclays 2	Barclays 3	Barclays 4	Barclays 5	Barclays 6	Barclays 7	Barclays 8	Barclays 9	Barclays 10
CAF	CAF 1	CAF 2	CAF 3	CAF 4	CAF 5	CAF 6	CAF 7	CAF 8	CAF 9	CAF 10
Charity Bank	Charity Bank 1	Charity Bank 2	Charity Bank 3	Charity Bank 4	Charity Bank 5	Charity Bank 6	Charity Bank 7	Charity Bank 8	Charity Bank 9	Charity Bank 10
Co-operative Bank	Co-operative Bank 1	Co-operative Bank 2	Co-operative Bank 3	Co-operative Bank 4	Co-operative Bank 5	Co-operative Bank 6	Co-operative Bank 7	Co-operative Bank 8	Co-operative Bank 9	Co-operative Bank 10
HSBC	HSBC 1	HSBC 2	HSBC 3	HSBC 4	HSBC 5	HSBC 6	HSBC 7	HSBC 8	HSBC 9	HSBC 10
Lloyds	Lloyds 1	Lloyds 2	Lloyds 3	Lloyds 4	Lloyds 5	Lloyds 6	Lloyds 7	Lloyds 8	Lloyds 9	Lloyds 10
Mettle	Mettle 1	Mettle 2	Mettle 3	Mettle 4	Mettle 5	Mettle 6	Mettle 7	Mettle 8	Mettle 9	Mettle 10
Metro	Metro 1	Metro 2	Metro 3	Metro 4	Metro 5	Metro 6	Metro 7	Metro 8	Metro 9	Metro 10
Monzo	Monzo 1	Monzo 2	Monzo 3	Monzo 4	Monzo 5	Monzo 6	Monzo 7	Monzo 8	Monzo 9	Monzo 10
NatWest	NatWest 1	NatWest 2	NatWest 3	NatWest 4	NatWest 5	NatWest 6	NatWest 7	NatWest 8	NatWest 9	NatWest 10
Reliance	Reliance 1	Reliance 2	Reliance 3	Reliance 4	Reliance 5	Reliance 6	Reliance 7	Reliance 8	Reliance 9	Reliance 10
RBS (Royal Bank of Scotland)	RBS (Royal Bank of Scotland) 1	RBS (Royal Bank of Scotland) 2	RBS (Royal Bank of Scotland) 3	RBS (Royal Bank of Scotland) 4	RBS (Royal Bank of Scotland) 5	RBS (Royal Bank of Scotland) 6	RBS (Royal Bank of Scotland) 7	RBS (Royal Bank of Scotland) 8	RBS (Royal Bank of Scotland) 9	RBS (Royal Bank of Scotland) 10
Santander	Santander 1	Santander 2	Santander 3	Santander 4	Santander 5	Santander 6	Santander 7	Santander 8	Santander 9	Santander 10
Starling	Starling 1	Starling 2	Starling 3	Starling 4	Starling 5	Starling 6	Starling 7	Starling 8	Starling 9	Starling 10
Triodos	Triodos 1	Triodos 2	Triodos 3	Triodos 4	Triodos 5	Triodos 6	Triodos 7	Triodos 8	Triodos 9	Triodos 10
TSB	TSB 1	TSB 2	TSB 3	TSB 4	TSB 5	TSB 6	TSB 7	TSB 8	TSB 9	TSB 10
Virgin Money	Virgin Money 1	Virgin Money 2	Virgin Money 3	Virgin Money 4	Virgin Money 5	Virgin Money 6	Virgin Money 7	Virgin Money 8	Virgin Money 9	Virgin Money 10
Other	Other 1	Other 2	Other 3	Other 4	Other 5	Other 6	Other 7	Other 8	Other 9	Other 10

Bank of Scotland

Bank of Scotland 1

Bank of Scotland 2

Bank of Scotland 3

Bank of Scotland 4

Bank of Scotland 5

Bank of Scotland 6

Bank of Scotland 7

Bank of Scotland 8

Bank of Scotland 9

Bank of Scotland 10

Barclays

Barclays 1

Barclays 2

Barclays 3

Barclays 4

Barclays 5

Barclays 6

Barclays 7

Barclays 8

Barclays 9

Barclays 10

CAF

CAF 1

CAF 2

CAF 3

CAF 4

CAF 5

CAF 6

CAF 7

CAF 8

CAF 9

CAF 10

Charity Bank

Charity Bank 1

Charity Bank 2

Charity Bank 3

Charity Bank 4

Charity Bank 5

Charity Bank 6

Charity Bank 7

Charity Bank 8

Charity Bank 9

Charity Bank 10

Co-operative Bank

Co-operative Bank 1

Co-operative Bank 2

Co-operative Bank 3

Co-operative Bank 4

Co-operative Bank 5

Co-operative Bank 6

Co-operative Bank 7

Co-operative Bank 8

Co-operative Bank 9

Co-operative Bank 10

HSBC

HSBC 1

HSBC 2

HSBC 3

HSBC 4

HSBC 5

HSBC 6

HSBC 7

HSBC 8

HSBC 9

HSBC 10

Lloyds

Lloyds 1

Lloyds 2

Lloyds 3

Lloyds 4

Lloyds 5

Lloyds 6

Lloyds 7

Lloyds 8

Lloyds 9

Lloyds 10

Mettle

Mettle 1

Mettle 2

Mettle 3

Mettle 4

Mettle 5

Mettle 6

Mettle 7

Mettle 8

Mettle 9

Mettle 10

Metro

Metro 1

Metro 2

Metro 3

Metro 4

Metro 5

Metro 6

Metro 7

Metro 8

Metro 9

Metro 10

Monzo

Monzo 1

Monzo 2

Monzo 3

Monzo 4

Monzo 5

Monzo 6

Monzo 7

Monzo 8

Monzo 9

Monzo 10

NatWest

NatWest 1

NatWest 2

NatWest 3

NatWest 4

NatWest 5

NatWest 6

NatWest 7

NatWest 8

NatWest 9

NatWest 10

Reliance

Reliance 1

Reliance 2

Reliance 3

Reliance 4

Reliance 5

Reliance 6

Reliance 7

Reliance 8

Reliance 9

Reliance 10

RBS (Royal Bank of Scotland)

RBS (Royal Bank of Scotland) 1

RBS (Royal Bank of Scotland) 2

RBS (Royal Bank of Scotland) 3

RBS (Royal Bank of Scotland) 4

RBS (Royal Bank of Scotland) 5

RBS (Royal Bank of Scotland) 6

RBS (Royal Bank of Scotland) 7

RBS (Royal Bank of Scotland) 8

RBS (Royal Bank of Scotland) 9

RBS (Royal Bank of Scotland) 10

Santander

Santander 1

Santander 2

Santander 3

Santander 4

Santander 5

Santander 6

Santander 7

Santander 8

Santander 9

Santander 10

Starling

Starling 1

Starling 2

Starling 3

Starling 4

Starling 5

Starling 6

Starling 7

Starling 8

Starling 9

Starling 10

Triodos

Triodos 1

Triodos 2

Triodos 3

Triodos 4

Triodos 5

Triodos 6

Triodos 7

Triodos 8

Triodos 9

Triodos 10

TSB

TSB 1

TSB 2

TSB 3

TSB 4

TSB 5

TSB 6

TSB 7

TSB 8

TSB 9

TSB 10

Virgin Money

Virgin Money 1

Virgin Money 2

Virgin Money 3

Virgin Money 4

Virgin Money 5

Virgin Money 6

Virgin Money 7

Virgin Money 8

Virgin Money 9

Virgin Money 10

Other

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6

Other 7

Other 8

Other 9

Other 10

Charity Bank Account Survey 2024

Question Title

* 1. What is your charity's annual income?

Question Title

* 2. Rate any bank you've had experience of using for a non profit within the last year, for overall performance, from 1 (awful) to 10 (excellent). Ignore any that are not relevant to you.

Question Title

* 3. If you experienced a problem of any kind, rate how well the bank responded from 1 (awful) to (excellent)

Question Title

* 4. If you had a problem, please insert some details below about what the issue related to and if it was eventually resolved to your satisfaction.

Question Title

* 5. If you'd like to be sent the results, insert your e mail below. You will also be subscribed to our newsletter but can unsubscribe at any time. Your e mail will not be used for any other purposes or shared with others.