MS Ireland Website Feedback Survey

Thank you for participating in this survey. Your feedback is important to help us improve the usability and functionality of our MS Ireland website. The survey is 14 questions and should take approximately 5 minutes to complete. All responses are confidential. The survey results will be stored on the MS Ireland Survey Monkey database. Only summaries of the data and themes from open questions will be shared with our Digital Working Group, senior management and the board of MS Ireland.

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* 1. What best describes you?

Person living with MS

Family member or carer

Health professional

Interested individual

Other (please specify)

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* 2. What age group do you fall into?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 3. How often do you vist the MS Ireland Website?

Daily

Weekly

Monthly

Rarely

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* 4. Please share the frequency you use the various sections of the MS Ireland website

	Frequently	Often	Sometimes	rarely	Never
Finding information about MS	Finding information about MS Frequently	Finding information about MS Often	Finding information about MS Sometimes	Finding information about MS rarely	Finding information about MS Never
Finding information about MS Ireland	Finding information about MS Ireland Frequently	Finding information about MS Ireland Often	Finding information about MS Ireland Sometimes	Finding information about MS Ireland rarely	Finding information about MS Ireland Never
Accessing support services	Accessing support services Frequently	Accessing support services Often	Accessing support services Sometimes	Accessing support services rarely	Accessing support services Never
Donating	Donating Frequently	Donating Often	Donating Sometimes	Donating rarely	Donating Never
News	News Frequently	News Often	News Sometimes	News rarely	News Never
MS and Me Blog	MS and Me Blog Frequently	MS and Me Blog Often	MS and Me Blog Sometimes	MS and Me Blog rarely	MS and Me Blog Never
Events	Events Frequently	Events Often	Events Sometimes	Events rarely	Events Never
Latest Research	Latest Research Frequently	Latest Research Often	Latest Research Sometimes	Latest Research rarely	Latest Research Never

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* 5. Please rate the MS Ireland website?

	Poor	Fair	Good	Very Good	Excellent
Ease of use	Ease of use Poor	Ease of use Fair	Ease of use Good	Ease of use Very Good	Ease of use Excellent
Attractiveness of design/appearance	Attractiveness of design/appearance Poor	Attractiveness of design/appearance Fair	Attractiveness of design/appearance Good	Attractiveness of design/appearance Very Good	Attractiveness of design/appearance Excellent
Ease of finding information/services	Ease of finding information/services Poor	Ease of finding information/services Fair	Ease of finding information/services Good	Ease of finding information/services Very Good	Ease of finding information/services Excellent
Information that is clear and easy to understand	Information that is clear and easy to understand Poor	Information that is clear and easy to understand Fair	Information that is clear and easy to understand Good	Information that is clear and easy to understand Very Good	Information that is clear and easy to understand Excellent
Accurate and up to date information	Accurate and up to date information Poor	Accurate and up to date information Fair	Accurate and up to date information Good	Accurate and up to date information Very Good	Accurate and up to date information Excellent

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* 6. How likely are you to recommend the MS Ireland website?

Extremely likely

Likely

Neutral

Unlikely

Extremely Unlikely

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* 7. Are there any sections or features on the MS Ireland website that are difficult to navigate or interact with?

Yes (please specify)

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* 8. Are there any sections or features on the MS Ireland website that are easy to navigate or interact with?

Yes (please specify)

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* 9. Is the MS Ireland website easy to use on your mobile or tablet?

Yes

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* 10. Have you encountered any technical difficulties eg. slow loading, broken links on the MS Ireland website?

A lot

A moderate amount

A little

None at all

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* 11. Is the donation process easy to use on the MS Ireland website?

I don't use it

Yes

No (Can you give an example?)

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* 12. What other MS or charity websites do you use? Do you have a favourite?

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* 13. What do you like most about the MS Ireland website?

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* 14. What would you like to see improved on the MS Ireland website?

Thank you for completing the survey. Your feedback is invaluable and will help us make improvements to the MS Ireland website. If you have any further suggestions or comments, feel free to contact us at comms@ms-society.ie