Let's work it out! Problem solving
Why learn problem solving?
Problems are at the centre of every workplace
Whether solving a problem for a client
Supporting others who solve problems
Discovering new problems to solve
Problems are opportunities to grow, learn and improve
What is Problem Solving
Is a means of finding a suitable solution to a problem
There are four basic steps
Define the problem
Generate solutions
Evaluate and select a solution
Implement a solution
Define the problem by asking questions
Who?
What?
When?
How?
Where?
Why?
Evaluating solutions
Involves looking at each of the solutions
Recording the advantages & disadvantages
Then choosing the best solution
Implementing solutions
What would you now need to do to implement the solution?
What steps do you need to take?
Who needs to be involved?