CRM is an essential tool to help law firms with communication, coordination and client service. But respected researchers for decades have been decrying that 70+% of all implementations fail. And even while buying behavior seems to indicate that CRM is an essential tool for law firms, recent research of marketing professionals in the legal industry revealed that most consider CRM one of the least effective marketing and BD tools.

As industry leading CRM success consultants for almost twenty years, we want to understand why CRM success has been elusive for law firms.
  • The survey should take approximately 5 minutes to complete and is intended for informational and research purposes only. All responses will be aggregated and kept confidential.
  • The time and expertise you bring to this survey is valuable and greatly appreciated so in acknowledgment of your contributions, all verified law firm participants who provide their complete responses by Friday, July 19th will receive a gift card as an expression of our thanks and will get early access to the survey results along with best practices for CRM success in law firms.
Demographic Data

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* 1. Name:

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* 2. Job Title:

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* 3. Firm:

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* 4. Number of attorneys at your firm:

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