lansingurgentcare.com

LUC Website Patient Experience Survey

Introduction/Reception

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1. Please enter your email address:

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2. Have you ever been a patient at Lansing Urgent Care?

*If NO, have you ever visited our facilities with a friend or family member?

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3. How did you hear about Lansing Urgent Care? (choose one or more options)

Billboards

Friend/Family

Television

Movie Theater

Facebook/Twitter

Online

Google Search

Print

Radio

Doctor Referral

Building Signage

Yellowpages

Other (please specify)

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4. Please rate our website on the following:

	Not Impressed									Should receive an award!
Ease of Use	Ease of Use Not Impressed	Ease of Use	Ease of Use	Ease of Use	Ease of Use	Ease of Use	Ease of Use	Ease of Use	Ease of Use	Ease of Use Should receive an award!
Visual Appearance	Visual Appearance Not Impressed	Visual Appearance	Visual Appearance	Visual Appearance	Visual Appearance	Visual Appearance	Visual Appearance	Visual Appearance	Visual Appearance	Visual Appearance Should receive an award!
Relevant Content	Relevant Content Not Impressed	Relevant Content	Relevant Content	Relevant Content	Relevant Content	Relevant Content	Relevant Content	Relevant Content	Relevant Content	Relevant Content Should receive an award!

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5. How appropriate do you feel your wait time was?

	Slow as a Tortoise	2	3	4	5	6	7	8	9	Fast as a Hare
.	. Slow as a Tortoise	. 2	. 3	. 4	. 5	. 6	. 7	. 8	. 9	. Fast as a Hare

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6. How would you rate the professionalism and friendliness of the reception desk staff?

	Cold and inappropriate	2	3	4	5	6	7	8	9	Best reception desk ever!
.	. Cold and inappropriate	. 2	. 3	. 4	. 5	. 6	. 7	. 8	. 9	. Best reception desk ever!

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7. Please rate the ease of your registration and check in process.

	Slow and inefficient	2	3	4	5	6	7	8	9	Super fast and easy
.	. Slow and inefficient	. 2	. 3	. 4	. 5	. 6	. 7	. 8	. 9	. Super fast and easy

25% of survey complete.