Introduction to the Survey

Thank you for your interest in completing this survey. It should only take you a few minutes. We would really value your honest feedback about the service that we provide to the disability community.  
As part of the Quality Assurance process of your service, it is important for Global-Mark (a certification body appointed by your service to consult with you) to ask for your feedback regarding the overall service you have been receiving.

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* 1. Are you happy with the communication provided by advocates at ADAI?

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* 2. Are you happy with the service you are currently receiving?

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* 3. Do you feel staff and advocates respect your rights and privacy?

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* 4. Do you feel your privacy and confidentiality are maintained?

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* 5. Have you been involved in developing and / or reviewing your Agreed action Plan?

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* 6. Do you think the service recognises and takes into account your cultural/linguistic needs?

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* 7. Have you been provided information about feedback and complaints?

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* 8. Have you ever made a complaint about services provided by ADAI?

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* 9. Do you think the advocates are well trained and understand your needs?

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* 10. How would you rate the overall performance of your service?
Rating scale 1-10 (1=Bad    10=Excellent)

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