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Please rate the following elements of Transwestern's technology support team:

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* 1. Technical knowledge

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* 2. Professionalism 

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* 3. Ability to diagnose problems

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* 4. Ability to solve probelms

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* 5. Time required to resolve problems

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* 6. Communication skills

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* 7. In-person support, if applicable

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* 8. Methods of reporting technical issues (e.g. helpme@transwestern.com, helpme.transwestern.com, and (877)TWHELPME)?

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* 9. What technical issues do you encounter most frequently?

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* 10. How frequently do you encounter these problems?

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* 11. How satisfied are you with the equipment the company provides?

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* 12. How satisfied are you with the software the company provides?

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* 13. What other software would you like to have available?

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* 14. What applications do you regularly access on your mobile device?

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* 15. How often do you use the Self-Service Portal (helpme.transwestern.com) to access Knowledge Base articles, self-service tools, or to order equipment?

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* 16. How often do you read the email communications from TW Technology (e.g. technology tips)?

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* 17. Is there anyone on the technology support team that has been especially helpful to you?

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* 18. Overall, how satisfied are you with the technology support you receive at Transwestern?

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* 19. Please add any additional feedback on how we can provide better IT support.

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