Gateway Materials Test Center Customer Survey Question Title * 1. How did you first hear about GMTC? News article Word-of-mouth referral from colleague Online search (e.g., Google, Yahoo, Bing) Online forum/discussion board Social media (e.g., Linkedin, Youtube) Other (please specify) OK Question Title * 2. Are there any new test services you would like Gateway Materials Test Center to provide? OK Question Title * 3. How likely is it that you would recommend this company to a friend or colleague? 0 Not Likely 1 2 3 4 5 Extremely Likely 0 Not Likely 1 2 3 4 5 Extremely Likely OK Question Title * 4. How satisfied are you with our website's ease of use? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied I have never visited the website OK Question Title * 5. Using a number from 0 to 5, what would you rate our technical expertise in the field of materials testing? 0 Worst 1 2 3 4 5 Best 0 Worst 1 2 3 4 5 Best OK Question Title * 6. How would you rate the overall turnaround time? Poor Good Excellent Poor Good Excellent OK Question Title * 7. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How would you rate the overall quality of service we provide? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 9. Overall, are you satisfied or dissatisfied with the customer service you received from our company? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 10. Have you toured our facility? If not, would you like to schedule one with us? Yes, I have toured the facility No, I do not want a tour of the facility Yes, I would like to schedule a tour OK Question Title * 11. Do you have any other comments, questions, or concerns? OK DONE