Customer Satisfaction Survey

Question Title

* 1. Reporting Level

Owner/President/CEO

VP / Director

Project Manager

Purchasing

Supervisor

Engineer

Installer

Sales / Marketing

Other (please specify)

Question Title

* 2. Contact Information

Name: *

Company: *

Address 1:

Address 2:

City/Town: *

State/Province: *

ZIP/Postal Code:

Country:

Email Address: *

Phone Number: *

Question Title

* 3. Response Time
Talley staff responds to my inquiries in a timely manner.

	Excellent	Good	Average	Below Average	Poor	N/A
By Phone	By Phone Excellent	By Phone Good	By Phone Average	By Phone Below Average	By Phone Poor	By Phone N/A
By E-Mail	By E-Mail Excellent	By E-Mail Good	By E-Mail Average	By E-Mail Below Average	By E-Mail Poor	By E-Mail N/A
By Live Chat	By Live Chat Excellent	By Live Chat Good	By Live Chat Average	By Live Chat Below Average	By Live Chat Poor	By Live Chat N/A
By Will-Call	By Will-Call Excellent	By Will-Call Good	By Will-Call Average	By Will-Call Below Average	By Will-Call Poor	By Will-Call N/A

Question Title

* 4. E-Commerce

	Excellent	Good	Average	Below Average	Poor	N/A
How would you rate the ordering process on Talley's E-Commerce site?	How would you rate the ordering process on Talley's E-Commerce site? Excellent	How would you rate the ordering process on Talley's E-Commerce site? Good	How would you rate the ordering process on Talley's E-Commerce site? Average	How would you rate the ordering process on Talley's E-Commerce site? Below Average	How would you rate the ordering process on Talley's E-Commerce site? Poor	How would you rate the ordering process on Talley's E-Commerce site? N/A

Question Title

* 5. Inventory

	Excellent	Good	Average	Below Average	Poor	N/A
Was inventory available when you needed it?	Was inventory available when you needed it? Excellent	Was inventory available when you needed it? Good	Was inventory available when you needed it? Average	Was inventory available when you needed it? Below Average	Was inventory available when you needed it? Poor	Was inventory available when you needed it? N/A

Question Title

* 6. Support

	Excellent	Good	Average	Below Average	Poor	N/A
Staff's product knowledge	Staff's product knowledge Excellent	Staff's product knowledge Good	Staff's product knowledge Average	Staff's product knowledge Below Average	Staff's product knowledge Poor	Staff's product knowledge N/A
Staff's friendliness and helpfulness	Staff's friendliness and helpfulness Excellent	Staff's friendliness and helpfulness Good	Staff's friendliness and helpfulness Average	Staff's friendliness and helpfulness Below Average	Staff's friendliness and helpfulness Poor	Staff's friendliness and helpfulness N/A

Question Title

* 7. Delivery

	Excellent	Good	Average	Below Average	Poor	N/A
Were the items you purchased received in good condition?	Were the items you purchased received in good condition? Excellent	Were the items you purchased received in good condition? Good	Were the items you purchased received in good condition? Average	Were the items you purchased received in good condition? Below Average	Were the items you purchased received in good condition? Poor	Were the items you purchased received in good condition? N/A
Did you receive the accurate documents and quantities?	Did you receive the accurate documents and quantities? Excellent	Did you receive the accurate documents and quantities? Good	Did you receive the accurate documents and quantities? Average	Did you receive the accurate documents and quantities? Below Average	Did you receive the accurate documents and quantities? Poor	Did you receive the accurate documents and quantities? N/A

Question Title

* 8. Overall Satisfaction

	Excellent	Good	Average	Below Average	Poor	N/A
Please rate your overall satisfaction ordering from Talley.	Please rate your overall satisfaction ordering from Talley. Excellent	Please rate your overall satisfaction ordering from Talley. Good	Please rate your overall satisfaction ordering from Talley. Average	Please rate your overall satisfaction ordering from Talley. Below Average	Please rate your overall satisfaction ordering from Talley. Poor	Please rate your overall satisfaction ordering from Talley. N/A

Question Title

* 9. Do you have any suggestions on how we could improve our service to you?

Customer Satisfaction Survey