Customer Satisfaction Survey

Yakima Housing Authority (YHA)

This customer survey gathers feedback on practices that influence customer satisfaction, engagement, services, and client support. Response help YHA better guide and measure improvement efforts.

Please rate the following statement:

1.I have the opportunity to provide input on decisions affecting my housing.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

2.I receive timely notifications about changes being made to my housing/unit.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

3.I know who is my current housing facilitator/case manager.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

4.My unit is maintained clean, safe, and drug/crime free.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

5.Repairs to my unit are completed in a timely manner after notifying YHA.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

6.YHA staff treats me with dignity and respect.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

7.I would recommend YHA to friends and family.

Almost Always or Always

Occasionally

Never or Almost Never

Not Applicable

8.How long have you been a client/customer of the Yakima Housing Authority?

Less than six months

Six months to a year

1 - 2 years

3 or more years

Not a client/customer

9.Overall, how satisfied or dissatisfied are you with your housing?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

10.Do you have any other comments, questions, or concerns?

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