Patient Access & Communication Survey Thank you for taking the time to share your experience with us. Question Title * 1. Select your appointment type: Telehealth Phone Telehealth Video Visit to the Orange Office (4310 Orange St., Riverside, CA 92501) Visit to the Riverwalk Office (4244 Riverwalk Pkwy #150, Riverside, CA 92505) Question Title * 2. How soon were you able to receive an appointment: Same day Within 1-2 days Within 3-4 days More than 5 days Question Title * 3. Did we have a time or appointment that worked well for you? Yes No Question Title * 4. The clinician you saw for your visit: Dr. Tarek Mahdi Dr. Farah Almudhafar Dr. Vicky Mai Dr. Maryam Soltani Dr. Benjamin Mahdi Dr. Ana Ivanova Cielito Capistrano, F-NP Megg Sofeso, F-NP Dr. Kacie Paik Question Title * 5. Did you receive an appointment with your clinician of choice? Yes No Question Title * 6. If you had an office visit, how much time do you estimate you spent in our office: 20 - 45 minutes 45 - 60 minutes Over an hour I had a telehealth appointment Please rate the following: Question Title * 7. The courtesy of the person who scheduled your appointment Poor Fair Good Very Good Excellent N/A Poor Fair Good Very Good Excellent N/A Question Title * 8. The friendliness of the receptionist Poor Fair Good Very Good Excellent N/A Poor Fair Good Very Good Excellent N/A Question Title * 9. The caring concern of our nurses/medical assistants Poor Fair Good Very Good Excellent N/A Poor Fair Good Very Good Excellent N/A Question Title * 10. The provider listened carefully to my concerns Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 11. The instructions given to me for follow-up care were easy to understand Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 12. Overall experience with our office Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Please answer the following questions: Question Title * 13. Did someone from this provider’s office talk with you about your specific health goals and steps to achieve them? Yes No N/A Question Title * 14. If you are a current smoker, were you provided with resources and/or counseling on how to quit? Yes No I am not a smoker Question Title * 15. During your visit, did your care team provide enough information on any new or existing referrals and/or orders? (Labs, specialist referrals, x-ray, etc.)? Yes No N/A Question Title * 16. Would you recommend the provider to others? Yes No Question Title * 17. If no, please tell us why: Question Title * 18. Is there anything we could have done to improve your visit? Question Title * 19. Is there anyone that stood out, or went above and beyond in providing excellent care for you? Done