Cafe EOC Customer Feedback Survey

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* 1. Please tell us about yourself.

Name:

Company:

Date of Event:

Event Venue:

Email Address:

Phone Number:

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* 2. Describe your meal option:

Menu Item

Custom Order

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* 3. What type of meal did you order?

Breakfast

Lunch

Dinner

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* 4. How did you receive your food?

Pick Up

Delivery

Served at Nielsen Conference Center

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* 5. Using a five point scale, please answer the following questions about your Cafe EOC experience.

	Highly Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	High Dissatisfied
Your overall satisfaction with your Cafe EOC catering event	Your overall satisfaction with your Cafe EOC catering event Highly Satisfied	Your overall satisfaction with your Cafe EOC catering event Satisfied	Your overall satisfaction with your Cafe EOC catering event Neither Satisfied nor Dissatisfied	Your overall satisfaction with your Cafe EOC catering event Dissatisfied	Your overall satisfaction with your Cafe EOC catering event High Dissatisfied
Customer service	Customer service Highly Satisfied	Customer service Satisfied	Customer service Neither Satisfied nor Dissatisfied	Customer service Dissatisfied	Customer service High Dissatisfied
The friendliness of Cafe EOC staff	The friendliness of Cafe EOC staff Highly Satisfied	The friendliness of Cafe EOC staff Satisfied	The friendliness of Cafe EOC staff Neither Satisfied nor Dissatisfied	The friendliness of Cafe EOC staff Dissatisfied	The friendliness of Cafe EOC staff High Dissatisfied
The taste of your food	The taste of your food Highly Satisfied	The taste of your food Satisfied	The taste of your food Neither Satisfied nor Dissatisfied	The taste of your food Dissatisfied	The taste of your food High Dissatisfied
The temperature of your food	The temperature of your food Highly Satisfied	The temperature of your food Satisfied	The temperature of your food Neither Satisfied nor Dissatisfied	The temperature of your food Dissatisfied	The temperature of your food High Dissatisfied
The amount of food	The amount of food Highly Satisfied	The amount of food Satisfied	The amount of food Neither Satisfied nor Dissatisfied	The amount of food Dissatisfied	The amount of food High Dissatisfied
The accuracy of your order	The accuracy of your order Highly Satisfied	The accuracy of your order Satisfied	The accuracy of your order Neither Satisfied nor Dissatisfied	The accuracy of your order Dissatisfied	The accuracy of your order High Dissatisfied
The value you received for the price you paid	The value you received for the price you paid Highly Satisfied	The value you received for the price you paid Satisfied	The value you received for the price you paid Neither Satisfied nor Dissatisfied	The value you received for the price you paid Dissatisfied	The value you received for the price you paid High Dissatisfied

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* 6. How likely is it that you would recommend our company to a friend or colleague?

	Highly Likely	Likely	Somewhat Likely	Not very likely	Not at all likely
.	. Highly Likely	. Likely	. Somewhat Likely	. Not very likely	. Not at all likely

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* 7. Did your order arrive on time?

Yes

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* 8. What can we do to improve Cafe EOC services?

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* 9. How did you hear about us? (check all that apply)

Repeat customer

Referral

Family/Friend

Flyer/Mailer

Social Media

Signage

Online Search Engine (Fresno EOC website)

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* 1. Please tell us about yourself.

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* 2. Describe your meal option:

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* 3. What type of meal did you order?

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* 4. How did you receive your food?

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* 5. Using a five point scale, please answer the following questions about your Cafe EOC experience.

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* 6. How likely is it that you would recommend our company to a friend or colleague?

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* 7. Did your order arrive on time?

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* 8. What can we do to improve Cafe EOC services?

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* 9. How did you hear about us? (check all that apply)

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* 10. Have another upcoming event? Just enter a date, time and contact information for the event point person, and we will have someone contact you!