The California Department of Social Services (CDSS) says IHSS providers should receive our paychecks within 10 working days of the date it is received by the Timesheet Processing Facility. Unfortunately, we know that does not always happen. Paycheck delays are all too common and harmful to caregivers and our families.

We deserve a payroll system that works, which is why UDW caregivers urged the state to implement an electronic timesheet option and won an audit of the current payroll system in 2016. To help advocate for and fix the paper timesheet system, UDW is gathering stories from IHSS providers who have dealt with paycheck delays.

By completing the survey below, you are helping UDW improve the IHSS payroll system. Keep in mind, completing the survey will not help you get your check. Click here to contact your local UDW office for help.

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* 1. Name: 

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* 2. County

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* 3. Month and pay period of the delayed paycheck. (For example: December 1st – 15th)

  Month  Pay period
Please select the month and pay period 

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* 4. On what date did you mail in your timesheet?

  Month  Date
Please select the month and date you mailed in your timesheet. 

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* 5. Did you complete and submit your timesheet in accordance with the state’s rules? Click here for a list of guidelines from the California Department of Social Services.

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* 6. Have you contacted your local public authority or the Timesheet Processing Facility in Chico to confirm it was received?

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* 7. If so, what were you told?

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* 8. If you were told that your timesheet was received, has it been 10 business days (Monday – Friday, and non-holidays) since the date it was received?

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* 9. Do you have direct deposit? If not, and you’re interested, click here to apply.

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* 10. After you’ve mailed it in, how many business days does it usually take for you to receive your paycheck?

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* 11. Is this the first time your paycheck has been delayed?

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* 12. If not, how many times has your IHSS paycheck been delayed in the past year?

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* 13. Has the delay of your paycheck made it hard for you to pay your bills or provide for your family?

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* 14. If yes, how?

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* 15. Can UDW use your story in our written and electronic materials as we continue our fight to fix the paper timesheet system?

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* 16. Can we contact you to find out more information? If yes, please include your phone number or email address.

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